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PENNYMAC

Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day

We are seeking a passionate and knowledgeable AI Adoption Lead to champion the use of Generative AI across our organization. This pivotal role will serve as the bridge between our AI Accelerator team and our business professionals, empowering every employee to leverage AI in their daily work. You will be our primary educator, strategist, and advocate for AI, responsible for creating and delivering training programs to accelerate innovation and productivity across the company. If you have a technical background, a passion for teaching, and an infectious enthusiasm for the potential of AI, we want to hear from you.

The AI Adoption Manager will:

+ Design & Deliver Training: Develop and lead engaging, interactive training sessions, workshops, and office hours tailored to non-technical business audiences (e.g., Sales, Marketing, HR, Finance, Servicing, Originations)

+ Create Educational Content: Build and maintain a comprehensive library (we use Confluence) of training materials, including how-to guides, video tutorials, and best practice documents

+ Champion AI Evangelism: Act as the company's primary advocate for Generative AI, clearly communicating its value proposition and inspiring employees to explore and adopt new tools and workflows

+ Provide Expert Guidance: Serve as the go-to consultant for employees, guiding them on the selection and application of the latest AI tools and promoting excellence in prompt engineering

+ Partner with Business Units: Collaborate closely with various departments to identify high-impact opportunities for AI training, helping teams automate processes and solve business problems creatively with generative AI tools

+ Stay at the Forefront of AI: Continuously research and evaluate the latest AI trends, tools, and platforms to ensure our training programs and recommendations are always current and cutting-edge

+ Promote Responsible AI: Lead discussions and develop guidelines on the ethical and responsible use of AI, ensuring employees understand best practices for data privacy, bias, and security

What You’ll Bring

+ Proven experience in a training, technology advocacy, or enablement role with a strong focus on AI or a related technical field

+ Hands-on, expert-level experience with major Generative AI platforms and tools (e.g., Google's Gemini, Anthropic's Claude, Amazon Bedrock, etc.)

+ Expertise in prompt engineering and a demonstrated ability to teach it as a practical skill to others

+ Exceptional communication, presentation, and facilitation skills, with a talent for making complex technical topics accessible and engaging for non-technical audiences

+ A strong technical foundation to understand the core concepts of AI/ML and the ability to discern when a process is better suited for an LLM-based solution versus traditional code

+ A passion for continuous learning and a genuine enthusiasm for educating and empowering others

+ Familiarity with the AI/ML services on major cloud platforms such as Google Cloud Platform (GCP) and Amazon Web Services (AWS)

+ A broader understanding of traditional Machine Learning (ML) concepts beyond Generative AI

+ Basic familiarity with Python, as it is the primary language of AI/ML development

+ Background in instructional design or formal experience applying adult learning theories to create effective training content

+ Experience working in a fast-paced, enterprise-level environment

+ A portfolio of training materials, articles, or presentations demonstrating your ability to communicate effectively about technology

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

+ Comprehensive Medical, Dental, and Vision

+ Paid Time Off Programs including vacation, holidays, illness, and parental leave

+ Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)

+ Retirement benefits, life insurance, 401k match, and tuition reimbursement

+ Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

+ We value the hard work and dedication of our employees. In addition to a competitive salary, positions may offer bonus opportunities.

To learn more about our benefits visit:

https://pennymacnews.page.link/benefits

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

+ Lower in range - Building skills and experience in the role

+ Mid-range - Experience and skills align with proficiency in the role

+ Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary

$90,000 - $150,000

Work Model

OFFICE