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Facilities Maintenance Technician

New York, NY (http://maps.google.com/maps?q=New+York+NY+USA+10018) • Building Operations

Job Type

Full-time

Description

This role is responsible for maintaining the GMHC facility in excellent condition, ensuring it is clean and in always working order. Key duties include performing routine maintenance, overseeing cleaning and extermination, and taking a proactive, hands-on approach as needed. Proficiency in basic building repairs and cleaning is essential, along with entry-level PC skills. Responsibilities also include receiving and logging deliveries and managing mailroom services. The ideal candidate will be a team player with the ability to work effectively with others and can effectively balance multiple priorities in a fast-paced environment.

Essential Job Functions

The following duties are mandatory requirements of the job:

+ Facility Cleaning:Regularly clean all designated areas including offices, cubicles, work surfaces, dining rooms, kitchens, pantries, public areas, conference rooms, glass surfaces, water fountains, ceiling vents, hallways, and restrooms. This includes dusting, mopping, vacuuming, and stocking supplies.

+ Maintenance:Conduct daily facility walkthroughs to identify and address issues such as repairs, light plumbing, bulb changes, painting, patching, and small equipment troubleshooting. Ensure pest control and clean up any vermin.

+ Building Checks:Conduct early morning inspections of the building. Report issues such as temperature problems, leaks, and open windows to the supervisor immediately. Ensure all windows are closed at the end of the day, adhering to the building closing protocol.

+ Mailroom Duties:Sort and distribute mail and packages, scan items, and handle deliveries to post offices or drop-off locations.

+ Office Setup:Assist with staff moves, office setups, and physically relocating items between floors or offices.

+ Helpdesk Support:Monitor and address daily helpdesk emails, complete assigned tasks, and close tickets.

+ Emergency Response:Be available for emergencies 24/7, including weekends, and communicate critical information to the team. Adhere to safety protocols and universal precautions.

+ Fire Brigade and Crisis Response:Serve as a member of the fire brigade and crisis response team. Training will be provided by GMHC-authorized personnel and building staff, covering:

+ Fire Emergency & Evacuation Procedures

o Emergency Action Plan

o Active Shooter Protocol

o Fire Extinguisher Use

o Response to all crises following established protocols, including intervention and de-escalation as needed.

Other Responsibilities

+ Event Preparation:Clean and prepare areas before and after events, including restrooms and common areas. Respond to emergency cleanup needs.

+ Event Setup:Arrange rooms and setups according to event itineraries both on and offsite.

+ Reporting:Write incident and deposit reports, handle bank deposits, and sort and scan mail.

+ Nutrition Assistance:Support the Nutrition Department with food distribution, pantry maintenance, kitchen cleaning and deliveries.

+ Safety Practices:Handle chemicals safely, follow universal precautions, and update MSDS books quarterly.

Reception Duties:Periodically cover GMHC Security desk, manage guest check-ins, answer phones, and handle access control using the virtual doorman system.

Requirements

Special Skills and Knowledge

+ Experience:Prior experience in janitorial and facilities maintenance.

+ De-escalation & Crisis Control:Address and resolve issues as they arise, ensuring a professional and respectful approach.

+ Technical Skills:Proficiency with two-way radios, cell phones, internet, PCs, and Microsoft Office products.

+ Organizational Skills:Ability to track and report on maintenance tasks and deliveries.

+ Customer Service:Demonstrated ability to interact courteously and respectfully with all individuals.

+ Driver’s License:A valid driver's license is a plus but not required for this position.

Education and Certification

+ Required:GED or equivalent experience in cleaning, janitorial, or facilities maintenance.

+ Preferred:Relevant certifications or additional training in maintenance, OSHA safety, or environmental cleaning procedures.

Technical Skills

+ Basic proficiency in Microsoft Outlook, Word, and Excel for work orders, documentation, and inventory tracking.

+ Familiarity with building management systems (BMS) and digital maintenance logs.

+ Ability to operate standard maintenance tools, cleaning equipment, and power tools safely.

+ Working knowledge of plumbing, electrical, carpentry, and painting fundamentals.

+ Use of handheld radios, barcode scanners, and virtual doorman systems for daily operations.

+ Basic comfort with online ticketing and communication systems (e.g., Helpdesk or Facilities Request platforms).

Work Environment & Schedule

+ Full-time, in office position based at GMHC’s New York City location.

+ Work is primarily performed indoors with routine movement throughout the building, including stairways and freight areas.

+ Schedule is typically Monday–Friday, with early-morning with some evening, or weekend hours as needed to support maintenance activities, emergencies, or agency events.

+ Hybrid/remote work is not applicable for this position due to the hands-on nature of the role.

Physical Demands

+ Ability to lift, push, and carry objects up to 50–60 pounds.

+ Frequent standing, bending, walking, climbing, and reaching.

+ Regular use of cleaning and maintenance equipment.

+ Exposure to standard building and janitorial chemicals (with appropriate PPE provided).

+ Must be able to respond quickly to building emergencies and perform duties under varying environmental conditions (e.g., heat, cold, noise).

Salary Description

$40,000 - $45,000 (DOE)