"Alerted.org

General Summary: Company Representative responsible for identifying, developing and maintaining sales opportunities and business relationships for an assigned group of customers within a designated territory.

Essential Job Functions:

Customer Relationship Management

+ Develop and maintain strong relationships with key decision-makers and influencers in each customer facility

+ Execute customer visits according to the Territory Plan to strengthen partnerships and identify growth opportunities

+ Provide and coordinate technical support on all essential products and services for customers

+ Follow up on all sales leads in a timely and professional manner

Sales & Revenue Management

+ Manage sales performance and gross margin targets for all product lines and services as outlined in annual forecasts and territory plans

+ Develop, implement, and maintain comprehensive Customer Account Plans and Territory Plans for assigned accounts

+ Identify and pursue new customer development opportunities within and surrounding the assigned territory

+ Define and execute strategies for target accounts to maximize market penetration

+ Manage territory-specific blanket orders to optimize profitability where applicable

Quoting & Pricing

+ Gather necessary information to prepare accurate quotations for customer requests

+ Negotiate premium margins during the quote preparation process to maximize order profitability

+ Follow up on quotation opportunities and document all activity in the contact management system

Strategic Planning & Performance

+ Demonstrate knowledge of and effectively promote the company's unique value proposition (the "Exotic Advantage")

+ Identify, document, and validate customer engagement opportunities (C.A.R.E.) as defined in the Territory Plan

+ Submit corrective action plans for territories performing below 90% of sales targets

Operational Support

+ Coordinate with purchasing to identify sourcing solutions for customer requirements

+ Support accounts receivable efforts by facilitating customer communication and payment resolution when requested

+ Participate in resolution of overstock inventory situations where applicable

+ Submit itinerary, call reports, and expense reports in accordance with company policy and procedures

Supplemental Job Functions:

+ Builds customer relationships through appropriate business entertainment within ethical guidelines and in accordance with company code of ethics

+ Documents customer concerns and participates in their timely resolution

+ Participates in joint sales calls with colleagues and suppliers to develop comprehensive account strategies and strengthen customer partnerships

+ Participates in internal and external training programs to enhance product knowledge, sales skills, and industry expertise

+ Participates in corporate onboarding and orientation programs as required

+ Performs other duties as assigned or requested to support team and organizational objectives

Knowledge, Skills and Abilities Required:

+ Bachelor's degree in related area of responsibility (may substitute three (3) years of sales-related work experience).

+ Three (3) years of experience in sales-related role—industry specific preferred.

+ Previous experience working on a computer--CRM experience preferred.

+ Ability to be available for 24-hour customer support.

+ Valid driver's license.

+ Ability to maintain a vehicle that seats four adults comfortably as well as meeting Exotic standards for cleanliness, safety and insurance compliance.

Powered by JazzHR