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Sr. UX Specialist Lead

**Category:** Software Development/ Engineering

**Main location:** United States, Maryland, Baltimore

**Position ID:** J1125-0115

**Employment Type:** Full Time

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Position Description:

CGI is in the top 5 largest global IT companies spread across 40 countries with endless opportunities to expand and grow. As a Federal CGI Partner, you have the opportunity to be a shareholder at CGI and join a family of 91,000 CGI Partners strong.

CGI Federal is seeking a Sr. UX Specialist Lead to join a collaborative, high-performing team focused on delivering user-centered design solutions that drive mission success. The ideal candidate is a proactive, detail-oriented professional who thrives in fast-paced environments, with deep expertise in user research, interaction design, and usability testing. In this role, you will help lead a team responsible for collaborating with stakeholders to define business goals, conduct customer discovery sessions, and create artifacts such as conceptual models, journey maps, personas, and screen prototypes. You will also document user requirements and design recommendations to ensure alignment with user expectations and eliminate pain points.

*This position is located in our Baltimore, MD office; however, a hybrid working model is acceptable*

Your future duties and responsibilities:

. Derive business processes, analyze user needs, and assist in requirements definition

. Elicit business goals and user needs through stakeholder engagement and discovery sessions

. Lead and manage a multidisciplinary design team, setting priorities, assigning tasks, and ensuring high-quality, timely deliverables

. Manage and mentor a team of UX/UI designers and researchers, providing guidance, feedback, and support for professional development

. Collaborate with program leadership to define UX success metrics and integrate user feedback into iterative design improvements

. Present design concepts and research findings to stakeholders and leadership, effectively communicating design rationale and user impact

. Create conceptual models, journey maps, personas and scenarios of use

. Develop and refine screen prototypes

. Collaborate with cross-functional teams—including developers, product owners, and business analysts—to ensure seamless integration of design into agile workflows

. Design and conduct formative various user research tests

Required qualifications to be successful in this role:

. Candidates must have ability to obtain and maintain a Public Trust clearance

. Bachelor's degree and 7+ years of relevant professional experience

. 6+ years of experience in UX design, with at least 2 years in a lead or supervisory role guiding design teams or cross-functional project groups

. At least 6 years of experience documenting user requirements, screen designs, and design recommendations

. Minimum of 4 years of experience preparing and presenting findings and recommendations in both small and large group settings

. At least 4 years of experience designing and conducting formative usability tests in both formal and informal settings

. Proven experience leading UX strategy and execution across complex, multi-stakeholder environments

. Demonstrated ability to mentor and develop junior designers, fostering a collaborative and high-performing team culture

. Strong oral and written communication skills, with the ability to clearly convey technical topics and interface with the customer on a daily basis

. A digital portfolio of design work is required for consideration

Desired qualifications/non-essential skills required:

. Experience using Axure RP and Adobe XD for prototyping

. Familiarity with Pega and/or ServiceNow platforms

. Experience working within Agile/Scrum development environments

. Understanding of responsive design

. Prior experience supporting federal government clients or working in a government consulting environment

. Solid understanding of Section 508 compliance and accessibility standards as they apply to digital design

. Additional UX Certifications such as UX Master Certification (NN/g) or UX Design Immersive (General Assembly) are a plus

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 - $194,000.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

. Competitive compensation

. Comprehensive insurance options

. Matching contributions through the 401(k) plan and the share purchase plan

. Paid time off for vacation, holidays, and sick time

. Paid parental leave

. Learning opportunities and tuition assistance

. Wellness and Well-being programs

\#CGIFederalJob

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Skills:

+ Interface Design & Development

+ UX design

+ UX requirements

+ UX Strategy

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected] . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.**

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.