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Technical Records Specialist 1 - CYFS

Posting Begin Date: 2025/11/03

Posting End Date: 2025/11/10

Category: Customer Service

Work Type: Full Time

Minimum Salary: 16.81

Maximum Salary: 17.94

Pay Rate Type: Hourly

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

Applications will be accepted through 4:59 PM MST on the posting end date.

Child, Family, and Youth Services within the Department of Health & Welfare has a current opening for a full-timeTechnical Records Specialist 1located in theBoiseoffice. This position provides a variety of records support functions; reviews and processes documents; maintains a manual or computerized records system; and performs related work. If you have an eye for detail, have exemplary customer and organization skills, enjoy keeping busy, and like helping others, we would like to meet you.

BENEFITS:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

+ We have one of the Nation's best state retirement systems (https://www.persi.idaho.gov/members-1/) (PERSI) that offers a lifetime benefit at retirement.

+ 11 paid holidays

+ Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)

+ Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/)

+ Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week)

+ 2 voluntary supplemental retirement plans including both pre-tax and Roth options

+ Deferred compensation plan

+ Life insurance for self, spouse, and children

+ Short and long-term disability insurance

+ Flexible Spending Accounts (FSA)

+ Wide variety of training opportunities

+ Some positions offer flexible hours and/or telecommuting

+ Additional perks and discounts (https://www.regence.com/producer/tools-for-members/advantages-discounts) available through medical provider

+ Public Service Loan Forgiveness (PSLF) Eligibility (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

+ Employee assistance program

Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EXAMPLE OF DUTIES:

+ Review and redact all Child Protection files for requested records.

+ Records Requests/Release/Subpoenas

+ Assist Deputy Attorney General with documents (records, subpoenas)

+ Prepare records for Guardian at Litem/contractor reviews

+ Track records on the Public Record Request.

+ Placements, new, changes and respites.

+ Foster parent reimbursements

+ Back up the front desk, answering phones, take messages and providing lunch coverage when needed.

+ Scan closed files and upload into eCabinet.

+ Back up for the front desk, answering phones, take message and providing lunch coverage when needed.

+ Notary

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

+ Experience monitoring a records system to identify and correct errors. Typically gained by one year of full-time work experience.

+ Experience researching a variety of sources to resolve problems. Typically gained by one year of full-time work experience.

+ Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments. These complex decisions could have affected the social or economic well-being of others or would result in a service or action being denied. Typically gained by one year of work experience.

+ Experience entering and retrieving data using a computerized records system. Typically gained by six months of work experience.

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

+ Experience using spreadsheet software such as Microsoft Excel to create and modify electronic worksheets and design and print graphs.Typically gained by at least six months of experience.

+ Experience interacting with customers via telephone and / or in person to identify their service needs and route them to an appropriate person or service to address their concerns.Typically gained by at least six months of experience.

+ Experience working in an office or educational setting where I have demonstrated time management and communication skills.Typically gained by at least six months of experience.

+ Demonstrated time management and communication skills.Typically gained by at least six months working in an office or educational setting.

+ Experience working with sensitive or restricted data such as financial, personal, and medical with the responsibility to protect the confidentiality of that information.Typically gained by at least six months experience.

Learn About a Career with DHW

If relocating to Idaho, the Department of Health & Welfare does not reimburse the cost of relocating and the department does not sponsor anyone with a work visa.

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [email protected]

PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.