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Front Desk Receptionist - Columbia, MD

Department: Administration

START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3366402&source=3366402-CJB-0)

Come aboard the ARK as Front Desk Receptionist Summary:

We-re seeking a professional, organized, and proactive Front Desk Receptionist to be the face of our office and the first point of contact for clients, vendors, and employees. This role supports day-to-day office operations and plays a key role in ensuring smooth communication and coordination between departments.

Duties/Responsibilities:

+ The Receptionist is expected to have the switchboard open and operating promptly at 8:30 a.m. and throughout the day until 5:00 p.m.

+ Greet and direct visitors, clients, and technicians with professionalism and courtesy

+ Answer and route incoming calls using a multi-line phone system, and collecting all pertinent information appropriately and efficiently.

+ Manage incoming and outgoing mail, packages, and deliveries

+ Maintain front desk and reception area appearance and organization

+ Assist with administrative tasks such as data entry, filing, billing and document management

+ Handle incoming service requests and direct them to the appropriate department

+ Process incoming invoices from mail and date stamp.

+ Distributing incoming faxes to appropriate folders

+ Contact courier service when necessary.

+ Primary contact and service provider follow up for all general office copiers, scanners, fax machines, etc.

+ All other administrative duties as required

Required Skills/Abilities:

+ Must have positive customer service, secretarial, office administrative procedures and knowledge of use and operation of standard office equipment, at a level generally acquired through a minimum of 2+ years related experience.

+ Must be proficient in Microsoft Office applications and Outlook

+ Excellent phone etiquette and excellent oral/written communication skills are mandatory. Must be able to work in a high volume/fast paced environment and handle multiple tasks.

+ Must be punctual and be able to work with minimum supervision.

+ Must have a positive and respectful attitude and maintain good working relationships with management staff and employees.

Education and Experience:

+ Requires a high school diploma or its equivalent, supplemented with 2+ years of clerical experience in an front desk environment. (Multi-line switchboard experience, as plus)

+ Familiarity with customer service or scheduling software

Physical Requirements:

May lift up to 20 lbs.

START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3366402&source=3366402-CJB-0)