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Description

We are looking for a skilled Receptionist to join a team on a contract basis in Malvern, Pennsylvania. This role is ideal for an organized and customer service-oriented individual who thrives in dynamic environments. As the first point of contact, you will play a pivotal role in ensuring smooth communication and operational efficiency within the organization.

Responsibilities:

• Dispatch and create work orders using available resources to address client needs effectively.

• Research and gather necessary information to provide timely resolutions to inquiries.

• Identify high-priority issues and escalate them appropriately to ensure prompt attention.

• Route incoming calls to the correct departments or personnel to streamline communication.

• Conduct follow-up calls to ensure customer satisfaction and resolution of issues.

• Monitor call queue data and adjust priorities to maintain productivity.

• Provide precise and timely client work orders to ensure customer satisfaction.

• Perform accurate data entry using multiple systems and applications.

• Adhere to client-specific standards and guidelines to meet business objectives.

• Respond promptly to emergency situations and assist in resolving critical issues.

Requirements • High school diploma or equivalent education.

• 1-3 years of experience in customer service or call center environments.

• Strong organizational and time management skills.

• Proficiency in Microsoft Office tools, including Excel, Word, and Outlook.

• Excellent verbal and written communication skills with a focus on customer service.

• Ability to multitask and work effectively both independently and within a team.

• Detail-oriented with strong analytical and problem-solving abilities. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .