• IT Service Management Analyst II

    Modivcare (Denver, CO)


    Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

     

    This position is responsible for managing and maintaining ITSM data, tools, and technologies as well as analyzing, designing, implementing, and continuously improving the ITSM processes, ensuring their effectiveness within the organization.

     

    This role...

     

    + Administers and configures ITSM tools (i.e. ServiceNow).

    + Designs, updates, and documents ITSM processes and workflows.

    + Updates tool configurations and data to facilitate effective ITSM processes.

    + Monitors tool performance and troubleshoots issues.

    + Trains users and provides technical support for ITSM tools.

    + Drives and owns the IT Asset Reclamation process (End-user Machines).

    + Identifies, creates, and coordinates Problem Records for Non-Major Incidents (Proactive Problem Management)

    + Updates, creates, and maintains internal IT and End-User Knowledge Base articles (Knowledge Management)

    + Audits, validates, and corrects relevant ITSM data (e.g. CMDB, Tickets, Locations)

    + Participate in other projects or duties as assigned.

    + May lead projects and perform other duties as assigned.

     

    We're interested in speaking to individuals with the following...

     

    + Bachelor's Degree in Information Technology, Computer Science, or related field required.

    + Three (3) plus years of experience.

    + Or equivalent combination of education and/or experience.

    + Strong interpersonal skills, leadership ability, and a positive attitude.

    + Exemplary verbal and written communication skills tailored to diverse audiences, including executives.

    + Ability to adapt and thrive in dynamic, fast-paced environments.

    + Confidence and skill in directing others under pressure, ensuring focus and achieving optimal customer outcomes.

    + Excellent customer-facing skills.

    + Exceptional organizational and coordination abilities.

    + Strong analytical skills for sound decision-making and problem-solving.

    + Strong technical troubleshooting skills.

    + Excellent communication and training abilities.

    + Proficiency in ServiceNow (e.g. ITSM Modules, Reporting, and CMDB)

     

    Salary: $67,500-92,800

     

    Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

     

    We value our team members and realize the importance of benefits for you and your family.

    Modivcare offers a comprehensive benefits package to include the following:

    + Medical, Dental, and Vision insurance

    + Employer Paid Basic Life Insurance and AD&D

    + Voluntary Life Insurance (Employee/Spouse/Child)

    + Health Care and Dependent Care Flexible Spending Accounts

    + Pre-Tax and Post --Tax Commuter and Parking Benefits

    + 401(k) Retirement Savings Plan with Company Match

    + Paid Time Off

    + Paid Parental Leave

    + Short-Term and Long-Term Disability

    + Tuition Reimbursement

    + Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

     

    Modivcare is an Equal Opportunity Employer.

     

    + EEO is The Law - click here for more information (https://www.eeoc.gov/laws-guidance)

    + Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

    + We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]

     

    Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at [email protected] and a member of the Talent Acquisition team will reach out to you within the next 48 business hours. We appreciate your interest in joining Modivcare!

     

    Our goal isn’t a number. It’s a difference.

     

    Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation (https://www.modivcare.com/offerings/nemt) and personal and home care (https://www.modivcare.com/offerings/personal-care) to enable greater access to care, reduce costs and improve outcomes.

     

    Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.

     

    Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!