• Quality Assurance Analyst

    CAI (Boca Raton, FL)


    Quality Assurance Analyst

    Req number:

    R6555

    Employment type:

    Full time

    Worksite flexibility:

    Onsite

     

    Who we are

     

    CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

    Job Summary

    We are looking for a motivated Quality Assurance Analyst ready to take us to the next level! If you have 2-3 primary required skills and are looking for your next career move, apply now.

    Job Description

    At CAI, we are dedicated to delivering exceptional service and ensuring top-notch quality across all operations. We are currently seeking a **Quality Assurance Analyst** to join our team. Our Quality Assurance Department plays a key role in maintaining contract compliance and fostering continuous improvement within the program. This role will be a **full-time** contract, and **onsite** in Boca Raton.

    What You'll Do

    + Conduct comprehensive audits and review performance reports to ensure contract compliance

    + Compile detailed reports assessing the contractor’s ability to execute key business processes

    + Gather and analyze statistical data from system-generated reports to measure technical, functional, and operational performance

    + Reconcile results daily, weekly, and monthly, and distribute findings to the contract manager

    + Monitor and document quality assurance activities

    + Provide coaching feedback to ensure consistent achievement of key performance indicators (KPIs)

    + Facilitate calibration sessions with departments to ensure consistency in evaluation processes

    + Partner with management teams to drive continuous operational improvements

    + Perform additional duties and special projects as required

    What You'll Need

    + Proficiency in Microsoft Office products

    + Ability to analyze data using various software tools

    + Strong problem-solving and critical thinking skills

    + Effective time management and prioritization under pressure

    + Excellent active listening and communication skills

    + Team-oriented collaboration abilities

    + Exceptional organizational skills and PC proficiency

    + Demonstrated technical, analytical, and research capabilities

    + Background in Quality Assurance and auditing

    + In-depth knowledge of internal systems

    \#LI-KW1

    Reasonable accommodation statement

     

    If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

     

    22.85

     

    The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.