• Scheduling/Patient Access Office Manager

    SUNY Upstate Medical University (Syracuse, NY)


    Job Summary:

    The Scheduling/Patient Access Office Manager is responsible for managing the front desk operations, patient scheduling and call center operations as well as associated staff of a busy Physical Medicine & Rehabilitation office. Responsibilities include reporting, quality improvement, auditing, training, coaching, annual performance evaluations, managing issues and facilitating time and attendance. Management/oversight of multiple outpatient sites and associated call center. This position will also be responsible for all registration related, co-pay related tasks. Management of acute care scheduling, inpatient rehabilitation scheduling, check in and registration of patients and facilitate open lines of communication with staff, business manager, director, PM&R leadership team, patients and family. This position must maintain reporting related to scheduling, call volumes and statistics, co-pays, templates and other related functions.

    Minimum Qualifications:

    Bachelor's degree and 3 years of related experience or Associate's degree and 5 years of related experience required. Prior supervisory experience required.

    Preferred Qualifications:

    Work Days:

    M-F Days

    Message to Applicants:

    This position has been reposted due to an update in minimum qualifications. Originally posted on 10/23/25.

     

    Recruitment Office: Human Resources