• Administrative Coordinator

    Aston Carter (Deerfield Beach, FL)


    Job Title: Customer Support Coordinator

    Job Description

    The Customer Support Coordinator will serve as the administrative support hub for all customer-driven activities, including billing, sales, and bids.

    Responsibilities

    + Communicate and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, and customer care, creating a relationship where the individual feels like the most important and top priority.

    + Manage all aspects of customer accounts, including researching and resolving billing issues, as well as following up on product returns and load diversions.

    + Employ problem-solving techniques to resolve issues and know when to involve others.

    + Utilize SAP, JWS, and Systech software.

    + Set up and maintain customer master price lists for external and internal sales in multiple systems.

    + Maintain all customer master files related to fuel surcharge, freight, and the setup of new ship-to locations.

    + Generate weekly and monthly reports using environmentally friendly methods for distribution to internal customers.

    + Request proof of deliveries from haulers and coordinate with the Logistics Department on all freight-related matters.

    + Copy, file, search archives, and retrieve tickets for assigned accounts.

    + Cross-train and provide support in multiple capacities within the team.

    Essential Skills

    + Proficiency in Excel, including pivot tables, and sorting through worksheets.

    + Strong communication skills, comfortable with email and phone communication regarding research on voided transactions.

    + Experience with SAP.

    + 2-3 years of administrative experience with an Associate's or Bachelor's Degree preferred.

    + Strong customer service or accounting experience, preferably in a sales environment.

    + Analytical and communication skills to deliver optimal results.

    + Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Oracle or SAP.

    + Ability to solve problems with minimal supervision.

     

    Additional Skills & Qualifications

     

    + High energy and proactive in assisting customers, often delivering more than required.

    + Strong teamwork skills.

    + Ability to work well under pressure and meet deadlines.

    + Strong time management and organizational skills.

    + Ability to prioritize work projects.

    + Flexibility and interest in trying new techniques.

    Work Environment

    The team operates like a family, encouraging continuous learning through time management classes and coaching sessions. Fun activities are organized to improve skills. The office is open Monday through Friday, with an expectation to work an 8-hour shift between 7:30 AM to 6:00 PM. The team consists of 26 people. Initial training lasts about a month, with performance assessed within three weeks. A long-term commitment of 3 to 5 years is desired.

     

    Job Type & Location

     

    This is a Contract position based out of Deerfield Beach, FL.

    Pay and Benefits

    The pay range for this position is $18.00 - $20.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Deerfield Beach,FL.

     

    Application Deadline

     

    This position is anticipated to close on Nov 10, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.