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IS Applications Analyst 2 - Cityworks Application Support

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IS Applications Analyst 2 - Cityworks Application Support

Salary

$75,733.00 Annually

Location

Nashville, TN

Job Type

Full-Time Civil Service

Job Number

26087E

Department

Information Technology Services

Division

Enterprise Applications

Opening Date

11/03/2025

Closing Date

11/10/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

Position Description

This position is for a Cityworks application support analyst, and other related system integrations within the ITS Department and Enterprise Applications division.

ITS is a 24x7 information technology shop. Applicant must be willing and available to perform duties as required by the job. This may include work on nights, weekends and holidays.

Metro Information Technology Services is the central IT provider for the 60 departments and agencies of the Metro Government with a mission to “lead the delivery of exceptional technology, service, and solutions.” ITS staff members deliver 33 separate service lines to our partners within Metro Government. These services support the delivery of services to Nashville’s residents and visitors. In addition to Metro’s generous healthcare and pension benefits, ITS fosters a positive work/life balance through policies including remote work and flexible scheduling options.

Typical Duties

+ Providing primary application support for Cityworks PLL, Cityworks AMS, ePermits and Land Management which are being used by a variety of general government departments with over 1000 internal users.

+ Performing application testing (test plans/cases and execution) and troubleshooting for all CityWorks and related systems and applications, utilizing SQL for research and data verification.

+ Performing advanced back-end application configuration based on user requests with constantly changing priorities.

+ Reporting or forming creation/modification in Cityworks and associated systems using Crystal Reports and SQL queries.

+ Performing business analysis activities for enterprise-wide projects such as project plan input, deliverable definition and tracking, status reporting, conducting user level meetings and training.

+ Coordinating and communicating with users and other team members including process owners, users, departments, ITS technical team, and consultants.

+ Data extracts and updates from SQL based on user request and/or public request

Minimum Qualifications

Three (3) years of experience in IT systems support, Crystal report creation using SQL, SQL script/query writing with back-end advanced system configuration for Cityworks Permitting Land Licensing (PLL) and Cityworks Asset Management System (AMS).

*No Substitutions

*Resume must be included with application to ensure consideration*

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Candidate must receive and maintain a passing status from Metro Nashville Police Department (MNPD) background check.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

+ Experience with SQL Server Management Studio (SSMS)

+ Experience writing SQL queries to update or extract data from a SQL database

+ Experience as IT systems analyst, supporting users with issues resolution, system enhancement, upgrades and conversion

+ Experience coordinating and managing IT projects and end-user training

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions -

10 Vacation Days per year (increasing after 5 years of service)

1 Sick Day per month

12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -

20 vacation days per year

3 Personal days per year

1 Sick Day per month

12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

01

What is the highest level of education you have completed?

+ No diploma

+ High School Diploma or Equivalent

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree

02

How many years of experience do you have in IT system support Crystal report creation using SQL, SQL script/query writing with back-end advanced system configuration for Cityworks Permitting Land Licensing (PLL) and Cityworks Asset Management System (AMS). ?

+ None

+ 1 year

+ 2 years

+ 3 years or more

03

Identify which system you have experience supporting?

+ Crystal report creation using SQL

+ SQL script/query writing with back-end advanced system configuration for Cityworks Permitting Land Licensing (PLL) and Cityworks Asset Management System (AMS).

+ IT system support

04

Briefly describe your experience in IT system support or IT customer service. If none, answer "N/A"

05

Briefly describe your experience with advanced system configuration and user support for Cityworks Permitting, Land, and Licensing (PLL) and Cityworks Asset Management (AMS). If none, amswer "N/A"

06

Briefly describe your experience with SQL Server Management Studio (SSMS). If none, answer "N/A"

07

Briefly describe your experience writing SQL queries to update or extract data from a SQL database. If none, answer "N/A"

Required Question

Employer

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

Website

https://www.nashville.gov/departments/human-resources/employment-opportunities

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