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Schedule: Monday–Friday, 8:30 AM – 5:00 PM CST

Employment Type: Seasonal

About the Role

We’re seeking a dedicated Participant Service Representative to join our remote customer service team during peak season. In this role, you’ll support participants with their Flexible Spending Accounts (FSA), providing empathetic and accurate assistance via inbound calls and digital platforms. If you thrive in a fast-paced environment and enjoy helping others, we’d love to hear from you!

Key Responsibilities

+ Handle inbound calls and inquiries related to FSA accounts, including benefits card usage, claims, and balances

+ Deliver exceptional customer service with empathy and professionalism

+ Perform accurate data entry while maintaining confidentiality and compliance

+ Use multiple software platforms (Outlook, Encore, WEX) to manage interactions and account details

+ Collaborate with remote team members to resolve issues and ensure consistent service

+ Quickly adapt to new systems and processes with a proactive learning mindset

+ Maintain reliability and self-motivation in a high-volume, remote work setting

Required Skills & Qualifications

+ 2+ years of experience in customer service or call center roles

+ Proven remote work experience

+ Typing speed of 40 WPM or higher

+ High school diploma or equivalent

+ Strong computer literacy and ability to learn new software quickly

+ Ability to work independently and manage time effectively

• Preferred Skills

+ Experience with insurance or benefits administration

+ Familiarity with escalation call handling

Why Join Us?

+ Fully remote role (Wisconsin residents only)

+ Supportive team environment

+ Opportunity to make a meaningful impact during busy benefit seasons

Job Type & Location

This is a Contract position based out of Middleton, WI.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Nov 17, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.