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Transit Management Analyst Series - Performance Analysis Unit (PAU)

Job ID: 13448

Business Unit: New York City Transit

Regular/Temporary: Regular

Department: NYC Transit Authority

Date Posted: Nov 3, 2025

Description

Job Information:

Title: Transit Management Analyst Series - Performance Analysis Unit (PAU)

First Date of Posting: 11/03/2025

Last Date of Posting: 11/24/2025

Department: Subways

Division/Unit: Operations Support/ Performance Analysis Unit (PAU)

Reports To: S enior Director, Performance Analysis Unit

Work Location: 2 Broadway, New York, NY 10004 (subject to change)

Hours of Work: Various

This position on the NYC Transit payroll is competitive and is eligible for the 55-a Program. This position is open to qualified persons who are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

Compensation:

Assistant Transit Management Analyst Level I (TA): $67,933 – $80,421

Assistant Transit Management Analyst Level II (TA): $78,874 - $87,847

Associate Transit Management Analyst (TA): $89,162 – $115,445

Responsibilities:

The NYCT Department of Subways, with over 6,400 subway cars and 472 stations, employs 29,000 individuals who work together 24/7, 365 days a year, to move millions of customers safely to their destinations. These employees operate trains, maintain railcars, assist customers in stations, make critical right-of-way and electronic repairs, and provide technical and analytic support to deliver timely and reliable customer services.

The Operations Support Division within the Department of Subways provides analytical and management support to the operating divisions. The division’s Performance Analysis Unit (PAU) is an analytical team responsible for owning and interpreting data and analytics for both leadership and operating personnel on subway network service performance.

This role involves a high-level view of the entire Subways organization and provides opportunities to contribute to high-visibility, high-impact work. In this role, the analyst will:

+ Analyze large operational and performance data sets to solve operating issues (for example, analyzing service reliability and train runtime data to identify areas for operational improvements).

+ Build real-time performance dashboards and develop data presentations that communicate complex data and track progress in a user-friendly way for our audiences.

+ Lead end-to-end project management of operational improvement initiatives—from strategy development and pilot design to implementation, execution, and performance evaluation.

+ Present and communicate complex information in a clear, accessible way to various audiences, including senior executives, operating managers, and other field personnel

Education and Experience:

Assistant Transit Management Analyst: I - II

1. A master's degree from an accredited college or university in business administration,

public administration, public policy, engineering, engineering technology, economics,

architecture, mathematics, physics, computer science, finance, accounting,

transportation planning, industrial psychology, urban planning/studies, human

resources management, labor relations, operations research, security management

or in a related area, or

2. A baccalaureate degree from an accredited college or university and two years of

satisfactory full-time professional experience working in budget administration,

accounting, economic or financial administration, engineering, in management or

methods of analysis, operations research, organization research or program

evaluation, personnel or public administration, staff development, employment

program planning or administration, security management; or general administration

Associate Transit Management Analyst:

1. A master's degree from an accredited college or university in business

administration, public administration, public policy, engineering, engineering

technology, economics, architecture, mathematics, physics, computer science,

finance, accounting, transportation planning, industrial psychology, urban

planning/studies, human resources management, labor relations, operations

research, security management or in a related area, and one year of full ‐ time

satisfactory professional experience working in budget administration, accounting,

economic or financial administration, engineering, in management or methods

analysis, operations research, organizational research or program evaluation,

personnel or public administration, staff development, employment program

planning or administration, security management; or general administration; or

2. A baccalaureate degree from an accredited college or university; and three years

of full-time satisfactory experience as described in "1" above.

Desired Skills:

+ Proficiency in SQL, R, and/or Python for data analytics

+ Experience with exploratory data analysis to identify trends and opportunities for improvement.

+ Proficiency developing quick, creative data solutions in a fast-paced, rigorous environment.

+ Strong data communication skills, including technical writing and data visualization for various audiences with different levels of data knowledge.

+ Outstanding written and verbal communication skills that support presentation to all levels of internal and external stakeholders and daily collaboration with peer teams.

+ Comfort developing and working in project-based frameworks

+ Knowledge of and strong interest in rail systems design, operations, and maintenance.

+ Experience in frontend development and familiarity with relevant languages, e.g., Java, HTML, is a plus.

Selection Method:

Based on evaluation of education, skills, experience, and interview.

All appointments, with the exception of the Department of Subways employees on MABSTOA payroll, will be made on the NYCT payroll.

Other information:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.