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Community Health Worker

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Community Health Worker

Salary

$34.23 - $48.17 Hourly

Location

OR 97239, OR

Job Type

Regular

Job Number

2025-00912

Bureau

Public Safety Service Area

Opening Date

11/03/2025

Closing Date

11/24/2025 11:59 PM Pacific

+ Description

+ Benefits

+ Questions

The Position

Job Appointment: Full time, regular.

Work Schedule: Employees in this position will work four (4) 10-hour days with three (3) days off a week. Shifts include days, afternoons, and nights, including holidays. Ability to work any shift and on any day of the week is essential. During training, your shift may change depending on the availability of the trainers. After completing probation, you will be able to bid on an open shift based on your seniority.

Work Location: 330 SW Curry St., Portland OR 97239

Benefits: Please check our benefit tab for an overview of benefit for this position.

Union Representation: This position is represented by Professional Technical Employees, Local 17 (PROTEC17). To view the labor agreement, please click here: Current City Labor Agreements (https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements) .

Language Pay Premium Eligible: This position is or may be eligible for Language Pay Differential (https://www.portland.gov/bhr/class-comp/language-pay-differential-overview) for qualifying employees.

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need respond to the supplemental questions and attach a resume.

About Portland Street Response (PSR):

Portland Street Response is a compassionate, trauma-informed first response agency. PSR is dispatched by the Bureau of Emergency Communications (BOEC) to address mental and behavioral health crises, as well as non-emergency situations involving vulnerable populations.

Program Values:

+ Equity & Social Justice: Strive to uplift the dignity and worth of all Portlanders, particularly those who have been historically marginalized and criminalized, by ensuring timely and professional person-centered first response.

+ Collaboration: Ensure the best possible outcomes for our clients by working collaboratively with community partners, and traditional first responders.

+ Empathy & Compassion: Operate from a framework of Trauma-Informed Care with the recognition that adverse life experiences (including health systems and carceral trauma) create barriers for clients to connect with the care and supportive services they need to thrive in the community.

+ Resource Efficiency & Prioritization: Respond to the complex care needs of individuals experiencing low acuity crises in the community to enable Police and Fire resources to attend to life saving and crime-related calls for service.

Position Summary

Under general direction of their supervisor, the Community Health Worker (CHW) serves on the multi-disciplinary PSR Aftercare team along with Peer Support Specialists (PSS). The role of the CHW is to connect with clients after 911 calls have been resolved. Our Crisis response teams connect at the time of the 911 call and will refer clients needing more assistance to the Aftercare team. The CHWs and PSSs work closely to complete all tasks associated with follow-up crisis stabilization services, as well as various other administrative tasks.

Responsibilities include developing individualized care plans, which may include VI-SPDAT/MSST screenings, OHP application support, shelter referrals, housing readiness preparation, sobriety and harm reduction support, and advocacy with agency partners such as Aging and Disability Services and health clinics.

Other responsibilities include:

+ Coordinating care for clients/individuals referred from the PSR crisis response team. Clients are people referred by the Mental Health Responder team, who are experiencing mental health and behavioral health crises in the community.

+ Providing individual support, such as, creating a care plan/SMART goals, advocacy, and assisting clients with connecting to resources/referrals in order to support their stabilization.

+ Assisting clients/individuals in applying for Oregon Health Plan and other benefits support services such as shelter/housing services, health and wellness programs, Aging & Disability services.

+ Field Work, including off-site visits with the clients, such as accompanying the client to their appointments, dropping off food boxes, filling out applications with client, and at home-shelter-camp-street visits.

+ Documenting services with clients. CHW’s will document their client encounters, and services provided, care plan/SMART goals, referrals to community partners, and other relative information. They will accurately chart this information in order to support statistical data.

+ Developing and maintaining effective working relationships with communities served and community partners.

+ Coordinating services for clients in collaboration with members of the care team including complex system navigation and accompanying clients to specialty appointments, as needed.

+ Supporting individuals connecting with external health/social services agencies and act as an advocate and support service.

+ Navigating working with a multi-disciplinary team.

+ Establishing effective working relationships and collaborating with external community service providers.

As a person, you are:

+ Self-Starter: A professional who can take the initiative and work independently, identifying what needs to be done and completing tasks without needing a lot of guidance or instruction.

+ Results Driven: This position is high-paced, dynamic, and requires a candidate that is focused on finishing tasks in a timely, accurate, and professional manner.

+ Strong Communicator: Build trust and strong relationships through clear and concise communications.

+ Collaborative: An outgoing professional who values partnership and develops and supports relationships to get things done.

+ Solutions Oriented: Uses strong communication skills to work with a variety of internal and external stakeholders to create, implement, and document solutions.

Physical Demands: May move equipment weighing up to 40 lbs. Bend, stoop, kneel, squat, and stand on uneven surfaces for extended periods.

Questions?

Jaclyn Snyder, Senior Recruiter

Bureau of Human Resources

[email protected]

To Qualify

The following minimum qualifications are required for this position:

+ Knowledge and understanding of privacy rules and laws, mandatory reporting, and legal responsibilities to clients and the community and other related laws, rules, and regulations including HIPAA, ADA, Affirmative Action, and the ability to learn City of Portland Policies and Procedures.

+ Ability to collaborate with people traditionally underrepresented in local decision-making; facilitate inclusive participation in programs and activities; effectively communicate with people with a wide range of diverse backgrounds.

+ Ability to efficiently gather information and practice problem-solving skills to facilitate the resolution of client needs.

+ Ability to maintain moderately complex records and files, both in computer and paper files.

+ Ability to communicate effectively, both verbally and in writing, and present information, and instructions clearly and persuasively.

Applicants must also possess:

+ A valid state driver’s license and acceptable driving record (https://www.portlandoregon.gov/citycode/article/12184) .

+ OHA Traditional Health Worker – Community Health Worker (CHW) Certification

+ Two years of community-based experience providing advocacy and support which has included significant public contact

Although not required, you may have one or more of the following preferred qualifications:

+ Knowledge of the principles and practices of Trauma Informed Care (TIC).

+ Experience as a first responder or frontline community-based crisis responder.

+ Experience working effectively in multi/intra-disciplinary settings with other first responders, health and community agencies.

+ Bi-lingual fluency preferred.

The Recruitment Process

STEP 1: Apply online between Monday, November 3, 2025 – Monday, November 24, 2025

Required Application Materials:

+ Resume

+ OHA Traditional Health Worker – Community Health Worker (CHW) Certification

+ Answer to the Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

+ Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)

We have recently updated our veteran preference process. Starting March 3rd, 2025 If you made the eligible list and met the eligibility to receive veteran preference, you will no longer need to submit veteran documents for future recruitments.

If you need to update or remove your veteran preference for a specific recruitment or from your master profile, please contact the recruiter listed in the job announcement.

Application Tips:

+ Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.

+ Your resume should support the details described in your responses to the supplemental questions.

+ How We Determine Pay : The City of Portland is covered by the Oregon Equal Pay Act (https://www.oregon.gov/boli/workers/pages/equal-pay.aspx) . Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience.

+ Do not attach materials not requested.

+ All completed applications for this position must be submitted no later than on the closing date and time of this recruitment.

+ All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.

+ You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting; instead, use AI to generate ideas and then tailor them to reflect your own experiences and skills.

Step 2: Minimum Qualification Evaluation: Week of November 24, 2025 - Week of December 1, 2025

+ An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.

+ Your resume and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.

+ You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 (https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes) for complete information.

+ Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of December 1, 2025

+ Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): December

+ Hiring bureau will review and select candidates to interview.

Step 5: Offer of Employment: December

Step 6: Start Date: January

+ A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change*

Additional Information

Click here (https://www.portland.gov/bhr/career-center/recruitment-policy) for additional information regarding the following:

+ Veteran Preference

+ ADA, Pregnancy, and Religious Accommodations

+ Work Status

+ Equal Employment Opportunity

An Equal Opportunity Employer

A Career with the City of Portland offers many Employee Benefits

We offer a comprehensive benefits package, including but not limited to

+ Health Care (Medical, Vision and Dental)

+ Carrot Fertility

+ Wellness Benefits

+ Life Insurance

+ Long-term disability coverage to eligible employees and their families.

+ Employee Assistance Plan

+ Flexible Spending Accounts

+ Retirement

+ Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer

+ Family Medical Leave

+ City Paid Parental Leave

AND SO MANY MORE!

Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers (https://www.portland.gov/bhr/benefit-offerings/benefits-quickstart-guide/benefit-plan-summaries-highlight-guides) .

01

Thank you for your interest in joining the team at the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible.

The following supplemental questions are an important step to assist us in determining if you have the minimum qualifications to succeed in the posted vacancy.

Write specific and unique responses to each question. Answering "No", to any of the Yes/No questions or answering an essay question with the following "See resume", or entering "N/A" for any of the minimum qualifications listed in the "To Qualify" section may eliminate you from further consideration.

Note: If you are requesting veterans' preference, please be sure to upload a copy of your DD214 and/or Veteran's administration letter stating your disability. Veteran's preference documentation must be submitted by the closing time of this announcement.

Have you read and understood all the information listed above?

+ Yes

+ No - If you have any questions, please contact the recruiter on the announcement.

02

Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)

03

The City of Portland receives public records requests at times. Please indicate which response you find appropriate: (Answer will not disqualify you from the process)

+ My application was submitted with the understanding that the City of Portland would keep the information confidential and would only disclose the information if ordered to do so. I would not have submitted this application without the promise of confidentiality.

+ You may release my application; I am waiving confidentiality.

04

Do you have a valid OHA Traditional Health Worker – Community Health Worker (CHW) Certification at the time of application?

+ Yes

+ No

05

Do you have a valid state driver's license and an acceptable driving record?

+ Yes

+ No

06

Employees in this position work shifts including days, afternoons, nights, including weekends and holidays. Are you willing and able to work any shift and on any day of the week?

+ Yes

+ No

07

Do you have knowledge and understanding of privacy rules and laws, mandatory reporting, and legal responsibilities to clients and the community and other related laws, rules, and regulations including HIPAA, ADA, Affirmative Action, and the ability to learn City of Portland Policies and Procedures?

+ Yes

+ No

08

Provide a detailed example(s) of your knowledge and understanding of privacy rules and laws, mandatory reporting, and legal responsibilities to clients and the community and other related laws, rules, and regulations including HIPAA, ADA, Affirmative Action, and the ability to learn City of Portland Policies and Procedures.

In your response, include details which clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

09

Do you have the ability to collaborate with people traditionally underrepresented in local decision-making; facilitate inclusive participation in programs and activities; effectively communicate with people with a wide range of diverse backgrounds?

+ Yes

+ No

10

Provide a detailed example(s) of your ability to collaborate with people traditionally underrepresented in local decision-making; facilitate inclusive participation in programs and activities; effectively communicate with people with a wide range of diverse backgrounds.

In your response, include details which clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

11

Do you have the ability to efficiently gather information and practice problem-solving skills to facilitate the resolution of client needs?

+ Yes

+ No

12

Provide a detailed example(s) of your ability to efficiently gather information and practice problem-solving skills to facilitate the resolution of client needs.

In your response, include details which clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

13

Do you have the ability to maintain moderately complex records and files, both in computer and paper files?

+ Yes

+ No

14

Provide a detailed example(s) of your ability to maintain moderately complex records and files, both in computer and paper files.

In your response, include details which clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

15

Do you have the ability to communicate effectively, both verbally and in writing, and present information, and instructions clearly and persuasively?

+ Yes

+ No

16

Provide a detailed example(s) of your ability to communicate effectively, both verbally and in writing, and present information, and instructions clearly and persuasively.

In your response, include details that clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ The impact and/or results of your experience.

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

Required Question

Employer

City of Portland

Address

1120 SW 5th Ave, Room 987 Portland, Oregon, 97204

Website

http://www.portlandoregon.gov/jobs

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