• Patient Service Coordinator - #Staff

    Johns Hopkins University (Baltimore, MD)


    We are seeking a **_Patient Service Coordinator_** (front desk) who will be responsible for checking in patients for their appointments, checking out patients and assigning a follow up appointment if necessary, verifying insurance, collecting payments, processing referrals and answering phones. The **_PSC_** is also responsible for assisting providers as needed.

    Specific Duties and Responsibilities

    + Provide friendly, courteous and confidential assistance to patients and their family members/representatives.

    + Follow HIPPA guidelines at all times.

    + Use EPIC system for patient registration, scheduling, check-in, check-out, processing referrals and to communicate patient messages to providers. Input insurance information accurately.

    + Handling in-basket messages sent to the Front Desk Pool and in a timely fashion.

    + Check Right-fax and forward to proper provider/staff. Send faxes through Right-fax. Scan appropriate faxes into patient record in Epic.

    + Schedule pre-op appointments and make sure the orders from referring providers have been received.

    + Fill vacant appointment slots due to cancellations.

    + Verify Medical Assistance eligibility via the Electronic Verification System (EVS).

    + Verify all other insurances using RTE in EPIC.

    + Check eligibility for grant patients prior to arriving patient for visit.

    + Verify demographic information (address and phone number), and insurance information at each visit and make necessary corrections.

    + Scan picture ID and insurance card into EPIC at first visit and verify at all subsequent visits.

    + Call insurance company if information on insurance card is incorrect.

    + Collect patient payments and issue receipts. Keep cash locked in personal file cabinet drawer. After last patient has been checked in and/or before leaving for the day, cash drawer in Epic is to be verified and closed and cash is to be taken to supervisor or MOC for processing.

    + Use bump list to call patients who need to be rescheduled.

    + Use the AWARE Report to improve bypassed warnings.

    + Report deceased patients to supervisor or MOC.

    + Assist with special projects.

    + Prepare and mail missed appointment letters (at provider’s request) and appointment cancellation letters when unable to inform patient via phone.

    + Answer phones on a rotating basis and provide appropriate information to callers. Take messages for providers and forward via Epic.

    + Call transportation services for patients.

    + Inform Administrative Coordinator when the parking voucher supply is running low.

    + Process outside agency forms completed by providers.

    + At the end of the day make sure all patients who did not present for a scheduled visit are either cancelled or no-showed.

    + Scan paperwork into EPIC daily and save to appropriate area.

    + Ensure windows and cabinets are locked at end of shift.

    + Send morning email to staff and supervisors with assigned duties for the day.

    + Other duties as assigned.

    _Essential Job Functions_

    + The PSC must have the ability to multitask while providing customer service to patients or others, assisting providers, and entering information into the scheduling system.

    + The PSC may also be required to assist with answering the phones.

    + The PSC should have the ability to use a computer, copy machine; and to prioritize duties.

    Minimum Qualifications

    + High school diploma or graduation equivalent.

    + One year of work experience in customer service.

    + Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

    Preferred Qualifications

    + Customer service in a medical setting using Epic EHR

    + Two years related work experience.

     

    Classified Title: Patient Service Coordinator

    Role/Level/Range: ATO 40/E/02/OD

    Starting Salary Range: $16.20 - $28.80 HRLY ($42,000 targeted; Commensurate w/exp.)

     

    Employee group: Full Time

     

    Schedule: M-F; 8:30-5:00

     

    FLSA Status: Non-Exempt

     

    Department name: SOM DOM Bay Addiction Medicine

     

    Personnel area: School of Medicine