• Customer Service Manager

    Compass Group, North America (Oak Creek, WI)


    Fresh & Ready Foods

    Position Title: CUSTOMER SERVICE MANAGER - Oak Creek, WI

    **Salary:** $55000 - $57000

     

    _Growth. Opportunity. Excellence._

     

    _Fresh & Ready Foods is a member of Canteen._ **_Canteen_** sets the national standard for **_excellence_** in automated retail, and **_EVERY_** segment of our business is thriving. We employ the best team in the industry and their dedication, collaboration and passion fuel our **_growth_** _._ **YOU** bring enthusiasm, customer service, and commitment; we’ll supply the **_opportunity_** and innovation. **TOGETHER** we’ll continue transforming the micro-market, dining, coffee, and vending industry.

     

    _Come grow with us. We are Canteen._

     

    _This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]._

    Job Summary

    The Customer Service Manager (CSM) is responsible for overseeing daily customer service operations, ensuring timely and accurate order processing, resolving customer issues, and maintaining service quality standards. This role requires strong organizational skills, attention to detail, and the ability to collaborate across departments to support client success.

    Key Responsibilities

    + Support daily operations, including production reporting and order management.

    + Monitor pending orders and resolve customer inquiries or delivery issues.

    + Prepare and distribute driver materials (e.g., temperature sheets, BOLs).

    + Maintain and update tracking logs, credits, and system data (Sage, Lightspeed).

    + Communicate product updates, pricing changes, and menu adjustments to stakeholders.

    + Coordinate special orders, holiday communications, and internal updates.

    + Provide accurate delivery ETAs using tracking tools (e.g., Samsara).

    + Support employee engagement initiatives and internal communications.

    Qualifications:

    + Proven experience in customer service or operations management.

    + Proficiency in systems such as Sage, Lightspeed, and Microsoft Suite (specifically Excel).

    + Strong communication and problem-solving skills.

    + Ability to manage multiple tasks and prioritize effectively.

    + Detail-oriented with a focus on accuracy and efficiency.

     

    Apply to Canteen today!

     

    _Canteen is a member of Compass Group USA_

     

    Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

     

    Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

     

    Applications are accepted on an ongoing basis.

     

    Canteen maintains a drug-free workplace.

     

    Associates at Canteen are offered many fantastic benefits.

     

    • Medical

    • Dental

    • Vision

    • Life Insurance/ AD

    • Disability Insurance

    • Retirement Plan

    • Paid Time Off

    • Holiday Time Off (varies by site/state)

    • Associate Shopping Program

    • Health and Wellness Programs

    • Discount Marketplace

    • Identity Theft Protection

    • Pet Insurance

    • Commuter Benefits

    • Employee Assistance Program

    • Flexible Spending Accounts (FSAs)

    • Paid Parental Leave

    • Personal Leave

     

    Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Canteen.pdf) for paid time off benefits information.

     

    Req ID:1478381

     

    Fresh & Ready Foods

     

    Johanna P Heidler