"Alerted.org

Job Description

Insight Global is looking for a Nexthink Engineer to sit hybrid in NYC. This individual will be the lead Engineer/Developer for the Nexthink Device Health Analytics platform. The role will support strategy and various initiatives that span the suite of platforms (Windows, Mac, Mobile, VDI). Additional responsibilities include:

• Design, implement, and maintain Nexthink dashboards, investigations, campaigns, and services focused on device performance and user experience.

• Leverage Nexthink’s digital experience data to develop a device health scoring system and identify candidates for PC refresh based on performance, age, failure trends, and user sentiment.

• Drive proactive maintenance initiatives (e.g., software updates, storage cleanup, patching) based on predictive analytics.

• In alignment with NBCU’s roadmap, lead the analysis, configuration, and administration of the Nexthink platform

• Implement automation strategies to streamline operations and proactively address potential issues

• Work closely with cross-functional teams, including Local IT/Operations, Cyber Security, and software governance

• Provide technical guidance on best practices for monitoring and improving enterprise-wide digital productivity

• Translate data insights into actionable recommendations that drive efficiency and innovation

• Explore new ways to leverage Nexthink for data-driven decision-making and proactive solutions

• Provide hands-on training and support to operations and engineering staff as required

• Stay up to date on emerging technologies, IT service management trends, and industry best practices applying this knowledge to improve existing processes and implement new solutions

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 6+ years in desktop / end user systems engineering and administration, preferably in a large enterprise setting (30,000+ endpoints)

• Comfortable with IT security and compliance best practices

• Nexthink Platform Experience – Proficiency in configuring, monitoring, and automating Nexthink for digital employee experience (DEX) optimization. (Microsoft Analytics, Riverbed Aternity, ControlUp One experience will also be considered)

• Scripting & Automation –Strong experience with Ansible, Bash, NQL, PowerShell, Python, or other automation tools to enhance workflows and system efficiency.

• IT Infrastructure & Endpoint Management – Deep understanding of system performance monitoring, security compliance, and cloud technologies (Azure, AWS).

• Incident Prevention & Troubleshooting – Ability to analyze data, identify patterns, and implement preventive solutions to minimize disruptions.

• Network & Security Awareness – Knowledge of enterprise security policies, endpoint protection, and IT compliance standards.

• Extensive familiarity with Intune, Autopilot, SCCM, Jamf, Active Directory, and M365.

• Able to communicate effectively with personnel at all levels and external vendors as necessary

• Has the interpersonal skills necessary to interact and work productively with the Operations, Infrastructure, Cybersecurity, Application, and Leadership teams

• Ability to work independently and as part of a team • Nexthink experience levering the tool to produce ROI for both Win + Mac (currently only licensed on Windows today with Nexthink, but our goal is to expand that across the full fleet of Win + Mac devices next year)

• Nexthink certifications

• Experience with Accelerate & beyond trust