• Genesys Solution Consultant - INTL India

    Insight Global (Bloomington, MN)


    Job Description

    We are seeking a skilled and client-focused Genesys Cloud Consultant to join our Professional Services team. In this role, you will be responsible for delivering high-quality consulting services to clients implementing or optimizing Genesys Cloud CX solutions. You will work closely with clients to understand their business requirements, design tailored contact center solutions, and ensure successful deployment and adoption.

     

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    Key Responsibilities:

    • Lead and participate in the design, configuration, and deployment of Genesys Cloud CX solutions.

    • Conduct discovery sessions with clients to understand business needs and translate them into technical requirements.

    • Develop and implement routing strategies, IVR flows, integrations, and reporting solutions.

    • Provide technical guidance and best practices for Genesys Cloud architecture, APIs, and integrations.

    • Collaborate with cross-functional teams including project managers, developers, and client stakeholders.

    • Deliver training and enablement sessions to clients and internal teams.

    • Troubleshoot and resolve issues during implementation and post-deployment.

    • Document solution designs, configurations, and operational procedures.

     

    This is a full time role offering 30-40 LPA onsite in Hyderabad 2-3 days a week,

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    - Strong customer facing skills

     

    - Genesys Cloud implementation Experience,

     

    - IVR and Call Flow design experience

     

    - 10+ years of experience in contact center technologies, with at least 5+ years in Genesys Cloud CX.

     

    - Strong understanding of Genesys Cloud features including Architect, routing, integrations, and analytics.