"Alerted.org

Job Description

We are seeking a skilled and service-oriented AV & IT Support Specialist to help manage and support approximately 115+ video conference rooms across the state. While many rooms are located in the Harrisburg Capital area, others will be supported remotely in collaboration with our field staff. This role combines audio-visual expertise with basic IT support, ensuring seamless operation of conferencing systems and end-user technology.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- Hands-on experience with AV equipment and video conferencing systems.

- Strong understanding of signal flow and cabling standards.

- Familiarity with AV control systems and basic programming/configuration.

- Basic networking knowledge (IP, VLANs, PoE).

- Proficient in Windows OS and hardware diagnostics.

- Experience with remote support tools (e.g., Microsoft Remote Desktop). - Certifications in AV technologies or IT support.

- Familiarity with fiber optic cabling and advanced networking protocols.

- Prior experience supporting hybrid or remote teams.