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Retail Team Manager (GA, Athens)GA, Bethlehem

Job Description: Retail Team ManagerLocation:Department: Retail OperationsHiring Manager: Director of Retail Operations

About the Role

Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experiences. We are seeking aRetail Team Managerto lead and develop a team of Retail Team Leaders, Merchandisers, and Location Attendants in providing best-in-class retail operations and customer satisfaction.

This role is the primary link between Five Star and our clients, ensuring strong partnerships, operational excellence, and customer retention. The Retail Team Manager is responsible for supervising route operations, executing merchandising initiatives, monitoring financial performance, and fostering a culture of accountability and service excellence.

Compensation: Exempt | Competitive salary based on experience

Key Responsibilities

+ Lead, train, and develop retail teams to deliver exceptional service, product presentation, and client satisfaction.

+ Ensure compliance and execution of company merchandising standards, plan-o-grams, and promotional initiatives.

+ Visit client accounts regularly to assess performance, address needs, and strengthen customer relationships.

+ Monitor and analyze retail financial reports to manage spoilage, sales accuracy, and labor costs.

+ Oversee retail installations, conversions, and grand opening events in new and existing markets.

+ Plan, assign, and evaluate daily work activities, including scheduling, labor allocation, and performance reviews.

+ Maintain inventory control and ensure product freshness and visual merchandising compliance.

+ Partner with other Retail Team Managers to improve route efficiency, share best practices, and optimize resources.

+ Ensure adherence to company policies, safety standards, and all regulatory requirements.

+ Collaborate with cross-functional leaders to identify business growth opportunities and improve profitability.

+ Maintain fleet vehicles, equipment, and facilities in safe, clean, and operational condition.

+ Serve as the primary point of contact for customer concerns, resolving issues with professionalism and urgency.

+ Perform other duties as assigned to support overall business operations.

Qualifications

+ Bachelor’s degree in Business, Management, or related field preferred; equivalent experience accepted.

+ Minimum of 2 years of supervisory experience in retail, operations, or merchandising.

+ Strong leadership skills with the ability to motivate, train, and develop diverse teams.

+ Excellent communication, organization, and problem-solving skills.

+ Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

+ Strong analytical ability to interpret reports, manage budgets, and identify operational improvements.

+ Must possess a valid driver’s license with a clean driving record.

+ Ability to lift up to 50 lbs. and work in varied environments, including warehouse and outdoor settings.

Why Join Five Star?

+ Competitive hourly pay.

+ 401(k) retirement savings plan with company match.

+ Comprehensive medical, dental, and vision insurance plans (individual and family coverage).

+ Voluntary FSA, life insurance, and short/long-term disability options.

+ Seven (7) paid holidays and five (5) paid days off annually (PTO increases to 10 days after one year of service).

+ Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.

EEO Statement

Five Star Breaktime Solutions is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage veterans and individuals with disabilities to apply.

Location - GA, Bethlehem - GA