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Title: Account Representative-PO Operations

Org Unit: Clerical Unit

Work Days:

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $23.08 - $27.69

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under general direction, performs general billing and account follow-up activities for the Physician Organization Business Office Clerical Unit. This role also performs various mailroom and clerical duties.

Job Responsibilities

+ Sorts Health Insurance Claim (HIC 1500) forms by Payor, reviewing insurance company addresses and invoice balances in the process. Removes all HIC forms that have an incorrect or incomplete address and/or credit balances.

+ Opens and prints incoming correspondence; assists in re-directing researched correspondence as needed to various departments within the organization. Distributes received mail, returned statements and HICs pertaining via interoffice mail.

+ Scans returned mail items and logs them into a master spreadsheet. Researches all returned statements for the correct address using POBO resources. Logs updated information within patient record system or makes notes on the account as needed.

+ Obtains copies of patient checks, insurance payments and EOBs as requested from source documents or from scanned copies. Obtains charge tickets from scanned CDs as needed.

+ Prepares spreadsheets indicating charge batch header information to be used as an index of batches to be sent to scanning vendor(s).

+ Scans documents received into the patient accounts witin the practice management system and prepares W-9s as needed for insurance carriers.

+ Provides coverage for front desk and the mail room when needed.

+ Assists with device installation and/or relocation as requested.

+ Performs other related duties as assigned.

Education

+ High School Diploma

Experience

Experience working in a clerical unit in health care industry and/or familiarity with computer billing system (EPIC) is a plus.

Excellent data entry skills.

Knowledge, Skills and Abilities

+ Basic computer skills and previous experience with computer applications, such as Microsoft Word, Excel and Access.

+ Excellent communication skills, including the proven ability to write clear and concise correspondence.

+ Demonstrated ability to organize multiple priorities and follow up on projects through completion.

+ Ability to demonstrate excellent customer service skills in person, via email and on the telephone.

+ Demonstrated organizational skills and ability to pay close attention to detail.

+ Demonstrated ability to take ownership, balance multiple responsibilities and prioritize in a fast-paced environment.

+ Demonstrated ability to meaningfully contribute value as member of a multi-disciplinary team, supporting coworkers when necessary to ensure a positive experience and smooth operations; including reliability and punctuality

+ Demonstrated ability to use good judgment and maintain confidentiality.

+ Ability to exercise standards of professionalism, including appearance, presentation and demeanor.

Licenses and Certifications

Working Conditions/Physical Demands

Ability to lift and/or move packages up to 30 lbs in weight.

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.