• Switchboard Operator

    Intermountain Health (Billings, MT)


    Job Description:

    In this position, the Switchboard Operator provides processing of all inbound calls from the public at large and internal users, providing general information and caller connecting support through use of the telephone system

    Posting Specifics

    + **Pay Range:** $17.33 - $22.54/hour (depending on experience)

    + **Benefits Eligible:** Yes (Medical, Dental, Vision, 401(k), and many more benefits)

    + **Shift Details:** Full time, 40 hours/week. Saturday - Wednesday, 3 p.m. - 11 p.m. No on call required

    + **Department:** Communications, St. Vincent Regional Hospital

     

    Essential Duties and Responsibilities

    Switchboard Responsibilities

    + Answers incoming switchboard calls in the order they're received.

    + Assists caller: answers questions, gives directions, transfers call or pages.

    + Answers the hospital emergency line, monitors Nurse Call and dispatches all emergencies.

    + Monitors and dispatches hospital facilities alarms.

    + Performs Resource Specialist duties (after-hours answering and contacting on-call providers,

    + after-hours triage, after-hours medical records requests, after-hours appointment scheduling).

    Minimum Requirements

    1. High School diploma or equivalent.

    2. Ability to type 40 wpm

    3. Ability to communicate effectively and diplomatically within a multi-functional team

    4. Strong organizational skills and attention to detail

    5. Ability to successfully function in a fast paced, service oriented environment with minimal face-to-face interaction.

    6.Experience in understanding and usage of computers as well as the ability to learn applications relevant to the position

    Physical Requirements:

    Physical Demands

     

    Sedentary-Primarily sitting/lifting 10 lbs maximum

    Location:

    Intermountain Health St Vincent Regional Hospital

    Work City:

    Billings

    Work State:

    Montana

    Scheduled Weekly Hours:

    40

     

    The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

     

    $17.33 - $22.54

     

    We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

     

    Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

     

    Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

     

    At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

     

    All positions subject to close without notice.