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Company Overview:

Req ID: 344836

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

NTT DATA's Client is currently seeking a Business Analyst to join their team in Carlsbad, California (US-CA), United States (US).

Job Description:

Job Title: Business Analyst

Experience: 7 10 years total (with 4 5 years of relevant domain experience)

Project Overview

The UnifAId Data Platform Planning initiative focuses on transforming Customer Experience (CX) and Service Management by integrating data across enterprise systems (ERP, MRP, Client). The project aims to deliver a unified, data-driven ecosystem that enhances visibility, decision-making, and business efficiency.

Role Summary

We are looking for an experienced Business Analyst with a solid background in Customer Experience (CX) and Service Domain processes. The candidate will serve as a bridge between business and technical teams, ensuring seamless integration between ERP systems and enterprise data platforms, and enabling actionable insights through BI and analytics solutions.

Key Responsibilities

Analyze and document business requirements across CX, ERP, MRP, and Client systems.

Collaborate with stakeholders, architects, and data teams to define data flows, KPIs, and system integrations.

Develop and manage business requirement documents (BRD), functional requirement documents (FRD), and user stories.

Facilitate the integration of ERP data into enterprise platforms (Databricks, AWS).

Use SQL and Power BI to validate data and build visualizations for business reporting.

Support Agile ceremonies, prioritize backlogs, and ensure delivery alignment with business goals.

Communicate technical details effectively to non-technical stakeholders.

Promote best practices in data quality, governance, and reporting consistency.

Required Skills & Experience

Overall Experience: 7 10 years in Business Analysis, with 4 5 years of domain experience in Customer Experience (CX) and Service Management.

Proven experience with ERP systems (preferably MRP, Client) and integration projects.

4 5 years of hands-on experience with SQL and Business Intelligence tools (Power BI preferred).

Exposure to cloud data platforms such as Databricks and AWS.

Strong analytical, problem-solving, and communication skills.

Proven ability to work in Agile environments and influence cross-functional teams without direct authority.

Preferred Skills

Working knowledge of GitHub for version control and collaboration.

Understanding of data pipelines, transformation workflows, and visualization best practices.

Familiarity with modern data architectures and cloud-based analytics ecosystems.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.