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Company Overview:

Req ID: 337970

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a L3 MDM Engineer to join our team in malwa, New Jersey (US-NJ), United States (US).

Job Description:

Key responsibilities

Operational support

Provide expert-level (L3) support and troubleshooting for complex and escalated issues related to the Workspace ONE UEM console, device enrollment, policy enforcement, application deployment, and user access.

Perform root cause analysis (RCA) on recurring and high-priority incidents and implement preventative measures to ensure system stability.

Troubleshoot integrations with enterprise systems like Directory Services, Certificate Authorities, and Identity & Access Management (IAM).

Architecture and implementation

Lead the design and implementation of the Workspace ONE UEM platform, including on-premise and cloud deployments, ensuring scalability, security, and performance.

Collaborate with cross-functional teams to gather requirements and create solution architecture blueprints and technical design documents.

Evaluate and recommend new Workspace ONE UEM features, emerging MDM technologies, and complementary solutions to enhance the mobile strategy.

Platform administration

Manage the full lifecycle of the UEM platform, including upgrades, patches, and security hardening.

Develop and maintain mobile device security policies, such as encryption, passcode rules, app whitelisting/blacklisting, and conditional access.

Handle the packaging, deployment, and management of internal and third-party applications (MAM).

Integrate Workspace ONE UEM with other security and IT platforms, such as Mobile Threat Defense (MTD) and endpoint security.

Monitoring and reporting

Create and maintain detailed technical documentation, including standard operating procedures (SOPs), knowledge base articles, and incident reports.

Configure and monitor platform performance and generate dashboards and reports on device compliance, user adoption, and security metrics for audit and security teams.

Utilize monitoring tools to proactively identify and resolve potential issues.

Qualifications and skills

Required qualifications

Bachelor's degree in Computer Science, Information Systems, or a related field.

5+ years of experience in IT, with 3+ years specifically focused on MDM and enterprise mobility.

Deep, hands-on experience with VMware Workspace ONE UEM (AirWatch) administration, configuration, and troubleshooting.

Proven experience providing L3-level support in a complex, multi-platform mobile environment.

Technical skills

Expert knowledge of Workspace ONE UEM: Proficient with device enrollment (e.g., Apple DEP, Android Enterprise), profiles, compliance policies, smart groups, and reporting.

Strong troubleshooting skills: Experience with UEM logs, certificate management (PKI), and network protocols used by mobile devices.

Integration expertise: Experience integrating MDM with Active Directory/LDAP, SAML/Identity Providers, and Certificate Authorities.

Application management: Experience with Mobile Application Management (MAM) including app wrapping, SDKs, and deployment of public and internal applications.

Networking and security: Understanding of mobile security architecture, network infrastructure (e.g., UAG, Load Balancers), and mobile VPNs.

Scripting: Experience with scripting languages (e.g., PowerShell) for automation is a plus.

Certifications (preferred)

VMware Certified Professional - Digital Workspace (VCP-DW).

VMware Workspace ONE: Skills for Unified Endpoint Management.

Soft skills

Excellent analytical and problem-solving abilities.

Strong communication and interpersonal skills to collaborate with technical and non-technical stakeholders.

Ability to work effectively in an Agile environment and manage project timelines.

Mentorship skills to provide guidance and knowledge transfer to L1 and L2 support teams.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.