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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Sr. Solution Developer on the Factory team (part of our larger Solutions Consulting organization) is a hands on technical developer with the ability to develop and position solutions while achieving quarterly and annual sales objectives in support of our global sales team. This role is a hybrid role that straddles ServiceNow Platform Development and ServiceNow Pre-Sales Consulting. This is a dynamic team serves a high-demand need within the company. Be a part of a fast-paced team that solves new problems every week, all while leveraging the incredible power of developing on the ServiceNow Platform.

What you get to do in this role:

+ Understand solution requirements and develop key solution components on the ServiceNow Platform

+ Provide mentoring and training to peers, colleagues, and partners

+ Generate product demo scripts and scenarios and maintain demonstration environment

+ Scope and deliver Proof of Concept/Proof of Value engagements with account teams

+ Stay current on product developments/releases to a level required for demo and POC/POV

+ Support Marketing events – user conferences, trade shows, webinars etc.

+ Stay current on competitive analyses and understand differentiators between the company and its competitors

+ Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security

+ In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment

To be successful in this role you have:

+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

+ 4 - 6+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry

+ Demonstrated proficiency in JavaScript, Angular.js, HTML, CSS

+ Advanced working knowledge of developing solutions on the ServiceNow Platform, including experience with Glide scripting (GlideRecord, GlideAjax, GlideSystem, and related APIs).

+ Understanding of data model relationships, ACLs, and script includes within ServiceNow applications.

+ Experience building or extending ServiceNow AI Agents, Now Assist, or Generative AI workflows to enhance automation and user experience a plus.

+ Certified ServiceNow Application Developer certification is a plus

+ Demonstrated ability to learn new technology and keep up in a fast paced environment

+ Ability to actively listen to account team solution requirements and collaborate on a solution to address the customer’s business issue

+ Eagerness and willingness to learn

+ Demonstrated proactive approach to perform without being told what to do

+ Ability to prioritize tasks and be efficient to minimize wasted effort

+ Ability to adapt and pivot as the environment can change at a rapid pace

+ Proven ability to live up to commitments while maintaining integrity and focus on details

+ Exceptional communication and presentation skills to include technical and business concepts

+ Bachelor or Master’s degree in Computer Science or Technology is a plus

FD21

For positions in this location, we offer a base pay of $102,900 - $169,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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