• Human-in-the-Loop Analyst IRS

    IBM (Rocket Center, WV)


    Introduction

    A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

     

    Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

     

    Candidates must have the ability to obtain and maintain a Federal security clearance while in IBM Consulting-Federal.

    Your role and responsibilities

    Will be responsible for assisting the team with HyperScience human-in-the-loop transcriptions. Human-in-the-loop transcriptions involves manually transcribing fields that HyperScience is not >98% confident in that extraction.

     

    Processing of IRS Tax Returns through Automation and metadata extraction. Throughout this engagement, the team has been keenly focused on harnessing the power of data to inform our design, build, test, and improve activities. As a result, the team employed an Agile operating model and identified a backlog of enhancements that would support continued improvement of the current Automation scope, as well as improvements to other related upstream, parallel, and downstream processing.

     

    The project requires Transcription/ Quality Assurance (Testing) services to support increasing the quality of processing as new enhancements are continually added to the platform.

    Required technical and professional expertise

    • Working in a call center capacity via in/outbound calling

    • Prior data entry experience with strong attention to detail

    • Must be able to work onsite at IBM’s facility in Rocket Center, WV at minimum 3 days a week

    • Willing to work flexible hours including nights and weekends

    • Able to obtain a Public Trust clearance from the U.S. Federal government (This is performed when awarded the position)

    • Collaborative (Soft Skills-Communication, email, chat channels) and team player

    • Critical thinking and problem-solving skills

    • Knowledge of and familiarity with Microsoft Office suite (Excel, Word, Powerpoint)

    Preferred technical and professional experience

    • Experience with the Department of Treasury and/or other US Federal Government Agencies

    • Familiarity with Robotic Process Automation (RPA), Artificial Intelligence (AI) and Optical Character Recognition (OCR)

     

    IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.