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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lead in the team effort to design, develop, code, test and debug new complex software or significant enhancements to existing complex software. Lead review of input for documentation of new or existing software. Apply existing and introduce new and approved technologies to develop solutions. Lead others in the application of principles, theories and concepts and use of methodologies, tools, documentation processes and test procedures to complete projects.

Location

This is a Work From Home position available from any US-based location. **US Citizenship or Permanent Residence/Green Card is required for consideration.**

The Main Responsibilities

Primary

+ Provide Tier 2/3 support for issues across network services by troubleshooting and resolving technical issues in test and production environments.

+ Lead root cause analysis and post-mortem processes to ensure continuous improvement.

Performance Optimization

+ Monitor system performance and proactively identify bottlenecks or degradation.

+ Implement tuning strategies across application layers, databases, and infrastructure.

+ Drive initiatives to improve latency, throughput, and resource utilization.

Monitoring & Observability

+ Design and maintain dashboards, alerts, and metrics using tools like CloudWatch, Grafana, or similar.

+ Ensure comprehensive coverage of system health indicators and business KPIs.

Automation & Infrastructure as Code

+ Develop and maintain automation scripts and tools for deployment, scaling, and recovery.

+ Drive AI adoption strategy for innovative solutions

+ Automate routine operational tasks to improve efficiency and reduce human error.

+ Participate in reliability reviews.

+ Advocate for resilient architecture and fault-tolerant design patterns.

Collaboration & Communication

+ Work closely with software engineers, DevOps, and product teams to align reliability goals.

+ Document processes, runbooks, and best practices for knowledge sharing.

+ Provide mentorship and guidance on reliability and operational excellence.

+ Create and maintain detailed technical documentation for software solutions.

+ Stay up to date on the latest software engineering trends and technologies.

What We Look For in a Candidate

+ Bachelor’s degree in Computer Science, Software Engineering, or a related field

+ 8+ years of professional experience in software development, with demonstrated expertise in Java with experience in Node.js, VueJS, or NestJS.

+ Experience in cloud-based deployments.

+ Containerization with Docker, Kubernetes in AWS (EC2, ECS, EKS)

+ Database knowledge and experience in MongoDB, NoSQL, or PostgreSQL.

+ Familiarity with network topologies and network equipment configuration

+ Temporal.io workflow management preferred experience

+ Knowledge of generative AI development techniques and tools is a plus

+ Strong analytical skills and ability to adapt to changing technologies.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI

$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

\#LI-Onsite

Requisition #: 340551

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

11/08/2025