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Site Coordinator Position Profile

The Site Coordinator is accountable for the daily operations of a solo-person site. This role is responsible for performing contracted office services, which may include:

+ Copy Services

+ Courier Services

+ Managed Print Services

+ Hospitality

+ Imaging

+ Mail Services

Job Duties and Responsibilities

+ Oversee daily operations of a mailroom, copy center, or scanning facility

+ Operate office equipment including PCs, copiers, multifunction devices, imaging, and mail equipment

+ May manage:

+ Courier Services

+ Reception Services

+ Switchboard Operations

+ Shipping & Receiving

+ Mail Delivery and Processing

+ Maintain formal daily contact with the customer

+ Implement and manage RICOH Service Excellence programs

+ Operate equipment and software efficiently to meet service level agreements

+ Achieve cost-of-goods profitability through effective use of company materials and supplies

+ Perform routine functions such as:

+ Creating and completing work orders

+ Contractor monitoring

+ Inspections

+ Reporting facility-related issues

+ Providing support as needed

+ Interact with contracted vendors, facility management, and occupants

+ Manage office supply inventory and reordering

+ Coordinate conference rooms and A/V equipment resources

+ Foster positive internal relationships through professional communication

+ Collect and provide data to leadership and customers; may assist with monthly reporting

+ Ensure financial responsibilities are met

+ Perform other duties as assigned

Qualifications (Education, Experience, and Certifications)

+ High school diploma or GED required

+ 1+ years of experience in a related B2B or technical field

+ 1+ years of customer-facing experience required

+ Demonstrated knowledge and understanding of technology

Knowledge, Skills, and Abilities

+ Tactical thought processing

+ Ability to present to small groups

+ Moderate problem-solving skills

+ Basic customer service skills

+ Basic technical aptitude

+ Basic written and verbal communication skills

Working Conditions, Mental and Physical Demands

+ Typical office environment with standard lighting, ventilation, and noise levels

+ Diverse work assignments requiring interpretation and application of complex data and instructions

+ Some physical effort required: walking, standing, bending, reaching, lifting up to 50 lbs

+ Moderate dexterity: regular use of calculators, keyboards, hand tools, and eye/hand coordination

_Note: This job description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, or working conditions associated with the role._

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.