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Site Leader Position Profile

The Site Leader is accountable for the daily operations of a small site and serves as the go-to person for a small team. This role involves reporting and escalating facility-related issues to assigned leadership, maintaining acceptable profit levels, and ensuring customer service expectations are met. The Site Leader is responsible for contracted office services, including but not limited to:

+ Copy Services

+ Courier Services

+ Managed Print Services

+ Hospitality

+ Imaging

+ Mail Services

For sites without an assigned Site Manager, the Site Leader acts as the primary contact for customer issues and contract compliance.

Job Duties and Responsibilities

+ Oversee daily operations of a mailroom, copy center, or scanning facility, including use of PCs, copiers, multifunction devices, imaging, and mail equipment

+ May manage courier services, reception, switchboard operations, shipping & receiving, and mail processing

+ Act as team lead for a small group, assisting with job assignments, project scheduling, and supervision of break times

+ Serve as the on-site point of contact for customer issues and contract compliance

+ Train and develop assigned staff

+ Maintain daily formal contact with customers

+ Implement and manage RICOH Service Excellence programs

+ Analyze and resolve problems with minimal guidance

+ Understand and track Service Level Agreements (SLAs), report compliance, and implement performance improvements

+ Assist leadership with recruiting, staffing, and performance management

+ Foster positive internal communication and relationships

+ Provide workflow and machine operations training as needed

+ Supervise material and supply usage to achieve shift profitability

+ Ensure quality and deadline standards through effective job scheduling

+ Hold team accountable for workflow efficiency and quality

+ Resolve pricing and order issues in collaboration with the sales department

+ Complete site reports and paperwork accurately and on time

+ Perform routine tasks such as work orders, contractor monitoring, inspections, and facility issue reporting

+ Interact with vendors, facility management, and occupants as needed

+ Manage office supply inventory and reordering

+ Coordinate conference rooms and A/V equipment resources

+ Prepare month-end management reports in the absence of a Site Manager

+ Support AOM/ESM or NOM in training and development of site personnel

+ Place requisitions using Oracle’s iProcurement system

+ Perform other duties as assigned

Qualifications (Education, Experience, and Certifications)

+ High school diploma or GED required

+ 2+ years of experience in a related B2B or technical field

+ Prior training experience strongly preferred

+ 2+ years of customer-facing experience required

+ Proficient understanding of technology

Knowledge, Skills, and Abilities

+ Tactical process facilitation

+ Ability to present to small groups

+ Moderate problem-solving skills

+ Intermediate customer service and technical aptitude

+ Strong written and verbal communication skills

Working Conditions, Mental and Physical Demands

+ Typical office environment with standard lighting, ventilation, and noise levels

+ Requires interpretation and application of complex data and instructions

+ Some physical effort required: walking, standing, bending, lifting up to 50 lbs

+ Moderate dexterity: regular use of calculators, keyboards, hand tools, and coordination

_Note: This job description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, or working conditions associated with the role._

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.