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Description

Employer: Amazon.com Services LLC

Position: Sr. Manager, Operations (multiple positions available)

Multiple Positions Available:

1. Responsible for budgetary, people development, and operations objectives for a fulfillment center.

2. Manage and lead a team of area managers, coach and mentor the team to ensure performance objectives are met, and build positive employee relations and leadership bench strength within the fulfillment center.

3. Use lean and six sigma process improvement methodologies and performance metrics to increase efficiency within processes.

4. Drive creation of quality initiatives, process change initiatives, and other lean initiatives to enable functional area and the fulfillment center to meet and exceed business plan.

5. Responsible for the overall safety, quality, performance and customer experience of either inbound or outbound operations. Participate in the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.

6. Set and clarify requirements and expectations for area managers.

7. Measure performance, provide feedback, and hold area managers accountable for their performance and the performance of their departments.

8. Leverage area managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.

9. Ensure that best practices are shared across all departments, shifts, and among the network.

10. Domestic travel up to 15% to perform role responsibilities may be required.

(40 hours / week, 8:00am-5:00pm, Salary Range $ 161,054/year to $182,700/year)

Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Basic Qualifications

A Master's degree or foreign equivalent in Business Administration, Engineering, Supply Chain, Operations, Finance, or related discipline and 2 years of experience in management consulting, technical management, or logistics engineering. In the alternative, a Bachelor's Degree or foreign equivalent in Business Administration, Industrial Engineering, Operations Engineering, Supply Chain or related discipline followed by 5 progressively responsible years of experience in management consulting, technical management, or logistics engineering. Experience must include: 1) 2 years of management experience (salaried workforce or program management) in a Global Supply Chain, Manufacturing, Production/Procurement, and Distribution, Logistics or related environment/operations. 2) 2 years of experience using Lean Process Improvement, Six Sigma methodologies or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, and logistics. 3) 1 year of cross-functional coordination experience across different business units and experience conducting qualitative/quantitative data analysis to support business decision making and cross functional initiatives.

Preferred Qualifications

All applicants must meet all the above listed requirements.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.