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Description

Application deadline: Jan 5, 2026

AWS Sales, Marketing, and Global Services Operations (SMGS) is seeking a Sr. Resource Planning Lead within the Business Planning and Operations team globally supporting the AWS Specialists and Partners Organization (ASP). Within the AWS SMGS organization, the the Business Planning and Operations team is responsible for supporting Leadership, Sales, and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity. We own and deliver “run the business” (RTB) operational cadences, build new mechanisms to support organizational growth and scale, and drive organizational initiatives. This role will be a member of the Resource Planning team supporting ASP Business Planning initiatives.

This role will have the responsibility to develop, develop and evolve current resource planning strategies in alignment with cross-functional teams (HR, Recruiting, Operations, Finance), analyze headcount data to drive business recommendations, and lead cross-SMGS initiatives including tool and product launches – all in an environment of rapid growth and increasing complexity. This role will work with AWS business leaders to develop and define key business questions, then work backwards to deliver meaningful insights that answer those questions. Deep analytic skills, strong business judgement, and a deep focus on our core planning inputs will reinforce a critical partnership helping to prioritize initiatives, identify gaps in process and performance, and remove barriers to execution. Key business stakeholders include: Sales Leadership, HR, Recruiting, Cross-SMGS Resource Planning Teams, Finance, Data Engineers, and Business Analysts.

Key job responsibilities

Lead cross-SMGS initiatives such as new tool and mechanism launches

Develop and refine strategy to optimize resources across matrixed organization

Drive cross functional teams (HR, Recruiting, Sales Operations, Finance) to define strategies on Headcount Management best practices and processes

Develop and execute implementation, change management, and enablement plans for annual resource planning

Deliver simple, scalable solutions to difficult problems including manual headcount management processes and annual resource demand planning

Conduct complex data analysis, and identify patterns and trends in headcount data

About the team

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Basic Qualifications

- 10+ years of Microsoft Excel experience

- Bachelor's degree or equivalent

- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.

- Experience defining, refining and implementing sales processes, procedures and policies or equivalent

- 5+ years of experience in workforce planning, resource planning, or headcount management

Preferred Qualifications

- Experience using Salesforce (or other CRM tool) or BI tools

- Experience presenting to senior leadership

- Proven ability to operate independently in a fast paced, highly ambiguous, matrixed organization

- Experience supporting sales organizations

- Experience developing data driven solutions to determine and drive improvement

- Experience leading through influence and gaining alignment and buy in from partner resource planning teams

- Demonstrated ability to navigate difficult stakeholder interactions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base pay range for this position is listed below. Hourly pay ranges include the base pay rate plus the highest available shift differential which applies depending on the shift you select.

Colorado $133,900 - $181,200 annually / hourly

National $120,500 - $199,300 annually / hourly

For salaried roles, your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits/us-benefits-and-stock .

For hourly roles, as a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .