• Help Desk Technician - Tier III

    Robert Half Technology (Charlotte, NC)


    Description

    About This Posting:

    Robert Half is proactively identifying top-tier IT professionals for upcoming senior-level Help Desk Engineer (Tier 3 / Escalation) contract opportunities. This is ideal for candidates experienced with enterprise support, automation, and advanced troubleshooting.

    Key Responsibilities:

    + Lead complex escalations from Tier 1/2, perform root-cause analysis, and resolve high-impact incidents.

    + Configure and maintain desktops/laptops, system imaging, MDM, and scripting automation.

    + Partner with infrastructure and network teams on migrations and major updates.

    + Create and maintain support documentation and mentor junior staff.

    Requirements

    Qualifications:

    + 5+ years of technical support experience in enterprise or MSP environments.

    + Strong knowledge of Windows 10/11, Active Directory, Group Policy, and VPN.

    + PowerShell or scripting skills a strong plus.

    + Excellent communication and leadership ability.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .