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Description We are looking for a dedicated Help Desk Analyst to provide exceptional technical support to end users in a dynamic and fast-paced IT environment. This role involves troubleshooting hardware, software, and network issues while working with Windows-based systems and Microsoft 365 applications. As a Contract-to-permanent position, this opportunity offers growth potential for individuals aiming to expand their expertise into advanced IT and systems administration roles.

Responsibilities:

• Diagnose and resolve technical issues related to hardware, software, and network connectivity.

• Set up, configure, and manage Windows 10/11 operating systems and Microsoft 365 applications.

• Assist users with account management tasks including password resets, access requests, and account lockouts within Active Directory.

• Provide support for Meraki networking equipment, such as switches and access points, under the guidance of senior IT staff.

• Maintain accurate records of support activities, resolutions, and troubleshooting steps in the ticketing system.

• Escalate complex technical problems to higher-level IT personnel as needed.

• Facilitate onboarding processes for new employees by setting up devices, accounts, and system access.

• Track and manage hardware inventory and asset records to ensure accurate documentation.

• Adhere to established IT policies and procedures while delivering exceptional service.

• Participate in training sessions and mentorship programs to enhance skills for future growth in IT roles. Requirements • At least 1 year of experience in helpdesk, desktop support, or IT-related roles.

• Proficient in Microsoft Windows 10/11 and Office 365 applications.

• Familiarity with Active Directory for user and group management.

• Basic knowledge of networking concepts, including Meraki devices and IP configurations.

• Strong communication skills with a customer-focused approach.

• Demonstrated problem-solving abilities and keen attention to detail.

• Ability to handle multiple tasks and prioritize responsibilities effectively.

• Eagerness to learn and develop advanced IT skills for career progression. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .