"Alerted.org

Office Assistant 2 - Bilingual

Print (https://www.governmentjobs.com/careers/lanecountyor/jobs/newprint/5122123)

Apply



Office Assistant 2 - Bilingual

Salary

$21.92 - $29.24 Hourly

Location

Springfield, OR

Job Type

Regular

Job Number

202500270

Department

Health & Human Services

Division

HHS CHC Call Center

Opening Date

11/03/2025

Closing Date

11/10/2025 11:59 PM Pacific

FLSA

Non-Exempt

Bargaining Unit

01

+ Description

+ Benefits

+ Questions

DESCRIPTION

About the Position

This position is based in our Centralized Call Center, the first point of contact for patients across all six of our Federally Qualified Health Centers. As part of the Office Assistant team, you will play a vital role in keeping our health centers running smoothly by supporting both patients and care teams.

In this role, you will:

+ Serve as a bilingual customer service representative, answering incoming calls and ensuring patients are connected to the right resources.

+ Use clinical scheduling tools to book appointments, direct tasks to clinical staff, and forward information for triage.

+ Provide administrative support such as patient registration, insurance verification, accurate cash handling, and maintaining medical records.

+ Assist with data entry from online scheduling and conduct outreach calls for special projects.

Our Office Assistants are at the heart of daily operations—helping patients access care, supporting providers, and ensuring a positive experience for everyone who walks through our doors or calls for assistance. If you are organized, com passionate, and enjoy working in a fast-paced team environment, this is an excellent opportunity to make a difference in our community.

About the Team

The Community Health Centers have been providing quality primary care and behavioral health services to the citizens of Lane County since 2004. Our clinics are Federally Qualified Centers whose mission is to serve the community by offering excellent care and eliminating barriers to healthcare. Our staff must show dedication to providing care with compassion and willingness to work with a diverse population.

*While this position is posted for our Riverstone Clinic, it will require the ability to float to our other clinics as needed to provide coverage, training and support.

* * Please note - travel between all of our clinic locations may be required during on-boarding and training period **

Click here to learn more about the Community Health Centers of Lane County! (https://www.lanecounty.org/government/county\_departments/health\_and\_human\_services/helping\_the\_whole\_family\_stay\_healthy)

Schedule: Monday – Friday; 8:00am – 5:00pm

*This is an AFSCME represented position*

QUALIFICATIONS

Training:

+ Equivalent to the completion of the twelfth grade.

Experience:

+ Two years of responsible clerical and office assistance experience.

An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Testing Requirements

+ Successful hire will be contingent upon taking a bilingual test to demonstrate proficiency in both English & Spanish.

Special Requirements:

*Please submit a copy of your resume.

Note:

+ This position is subject to a full background check.

Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

BILINGUAL “B”

Bilingual designation is an adjunct classification.

Language - Spanish

DEFINITION:

To assist in providing bilingual communication with Limited English Proficient (LEP) persons. Individuals in these classifications do more than self-identify; they have successfully passed a test demonstrating proficiency in both English and the other language administered by the County. The need for the use of the second language in the performance of job duties in this classification has been identified.

EXAMPLES OF DUTIES:

In addition to the regular knowledge, skills, and abilities required of the employee’s main classification, the bilingual duties of this adjunct classification may include, but are not limited to the following:

+ Interpreting between English speakers and LEP persons.

+ Orally translating documents

+ Providing oral assistance

+ Providing written assistance, including some written document translation

MINIMUM QUALIFICATIONS:

Knowledge of:

Both languages, demonstrating the ability to convey information in both languages quickly and accurately.

Ability to:

+ Communicate clearly and concisely.

+ Maintain confidentiality of communications.

EXPERIENCE AND TRAINING:

An equivalent combination of experience and training or demonstrated abilities qualifying the employee or applicant to perform the duties described herein. These skills and abilities may be acquired in various ways, like education and/or bilingual or bicultural experiences.

CLASSIFICATION DETAILS

Office Assistant 2 - Bilingual Classification Details (https://www.governmentjobs.com/careers/lanecountyor/classspecs/965183?keywords=office&pagetype=classSpecifications)

SUPPLEMENTAL INFORMATION

Selection Process (https://www.lanecounty.org/government/county\_departments/human\_resources/talent\_acquisition/Selection\_Process)

Equal Employment Opportunity

Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

Strategic Plan

In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.

The 2025 -2027 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.

Veteran Preference Information (https://www.lanecounty.org/cms/One.aspx?portalId=3585881&pageId=5143112)

Trauma Informed Care Statement

Lane County Health & Human Services is committed to providing Trauma Informed Care. As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past. Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other. Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.

Careers with Lane County Offer Extraordinary Benefits

At Lane County, we value our employees and we show it with our extraordinary benefits. We know that you chose public service for more than a paycheck, and our outstanding benefits are designed to help you Live Well, Live Lane - throughout your career. Read on to learn what great benefits await you in a career with Lane County.

Introducing ALEX (https://www.myalex.com/lanecounty/home#choose-benefits) , Lane County's benefit advisor! ALEX is an interactive tool that will help you understand the benefits being offered, out of pocket expenses and coverage available. You will need the Collective Bargaining Unit found in your job posting and when asked for your date of hire, please put in today's date.

*The below information describes typical benefits available for Regular Full-time Employees. Actual benefits received may differ by position, employment status (regular, temporary, or extra help) and/or bargaining group.

ALEX Benefit Advisor (click here) (https://www.myalex.com/lanecounty/home#choose-benefits)

Collective Bargaining Units:

Admin-Pro

AFSCME

AFSCME Nurses

AFSCME Physicians

FOPPO

LCPOA

Local 626

Prosecuting Attorney's

Benefits to keep you & your family well - Physically

Health insurance coverage becomes effective the first of the month following your first 30 days as an eligible employee.

Medical/Rx/Vision - Lane County offers medical, prescription and vision exam coverage for you and your eligible dependents. The plan options and costs per month for 2018 are outlined below:

If you enroll in the HDHP the County will contribute to your HSA: $1,500 (individual) or $3,000 (family) annually. This amount is prorated based on date of hire.

Eligible employees who complete a Health History Risk Assessment (HHRA), Biometric Screening, and Comprehensive Health Review (CHR) at the Live Well Center receive a $20 per month credit.

Wellness Clinic - The Live Well Center is for Lane County benefits-eligible employees, spouses and dependents (ages 2 and up) who are enrolled in the Lane County health plan. Marathon Health manages the Live Well Center and their clinical team provides confidential, affordable care for your acute and preventive healthcare needs. The Live Well Center also provides health coaching, chronic disease counseling, comprehensive primary care services, and much more.

Dental - Lane County provides dental coverage for employees and their eligible dependents.

Employee Assistance Program (EAP) - Lane County provides this counseling and concierge service to employees and members of their immediate households.

Fitness Center Membership - Lane County provides employees with a free membership to a local fitness center. Employees may add their families at a discounted rate.

Benefits to keep you & your family well - Financially

Retirement - Lane County pays for, and enrolls employees in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) following six full months of employment. (Current members are eligible upon hire.)

Disability - Lane County pays a portion of wages for eligible employees through Short-Term Disability, and provides Long-Term Disability coverage. Lane County complies with all State and Federal disability laws for employee, family, parental and pregnancy leaves regulations.

Time Management - Lane County provides employees with a generous bank of hours to be used for sick, vacation, family emergencies and personal days.

Holidays - Lane County provides 10 paid holidays per year:

New Year's Day Independence Day

Martin Luther King Jr's Birthday Labor Day

Presidents' Day Veterans' Day

Memorial Day Thanksgiving Day

Juneteenth Christmas Day

Life Insurance - Lane County pays for employee group term life insurance.

County-paid Training & Development to keep your career well

On-site Classes - Lane County offers a variety of on-site classes to develop employees' soft and technical skills.

Online Training - Lane County offers a variety of online classes through LEAP to help employees continually improve their skills.

Conferences & Seminars - Lane County will consider reimbursement for employees to attend professional conferences, dependent upon budget, to encourage continuous learning and professional development.

Lane County offers these other valuable benefits

Deferred Compensation Retirement Savings - Employees may enroll in a deferred compensation program 457(b) to save for retirement.

Vision - Eligible employees may purchase supplemental vision insurance.

Supplemental Life Insurance - Employees may purchase supplemental life insurance for themselves and their dependents/spouse.

Aflac - Optional employee-paid voluntary group coverage is available through Aflac.

Group Discounts - Group discounts may include homeowners and auto insurance, pet health insurance, credit union membership.

Paid medical, dental and vision coverage for dependents is determined by labor agreement or APM, as applicable. Physicians should contact their supervisor for health plan options and rates. Please note that Temporary and Extra Help positions are not typically eligible for benefits. This is only brief summary of benefits available to eligible Lane County employees. In all cases, plan documents govern.

For additional information about these extraordinary benefits contact the Benefit Resource Center at 1-866-468-7272, or Lane County HR at (541) 682-3124.

01

IMPORTANT: Please ensure you have included all RELEVANT education, employment and experience in your application. To ensure compliance with Oregon Equal Pay laws, Human Resources will conduct a wage analysis based on the information you have provided in your application to determine the appropriate starting wage if you are selected.

+ I acknowledge I have provided all relevant education and employment history.

02

Are you able to speak, read, and write in both English and Spanish?

+ Yes

+ No

03

What is your highest level of education?

+ High school or equivalent to completion of twelfth grade.

+ Associates or higher degree.

04

How many years of responsible clerical and office assistance experience do you have?

+ No experiences or less than 2 years.

+ At least 2 or more years.

05

Do you have experience working in a fast paced, detail oriented environment? Please provide details of your experience. (20 points)

06

Please give a brief overview of your experience and comfort level using Microsoft Office programs. (Outlook, Word, Excel, Teams) (20 points)

07

Do you have prior experience in a healthcare setting? If so, please provide details of your experience. (30 points)

08

Describe your experience with Electronic Health Records (EHR) systems. Examples include Epic, NextGen, Oracle, etc. (10 points)

09

What does it mean for you to have a commitment to diversity? How have you demonstrated that commitment, and how would you see yourself demonstrating it here? (20 points)

Required Question

Employer

Lane County

Department

Health & Human Services

Address

151 W 7th Ave. (Charnelton Building) Eugene, 97401

Website

https://www.lanecounty.org/

Apply

Please verify your email address Verify Email