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St. Mary’s Healthcare has been named a 2025 Times Union Top Workplace . We are the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 14 years ago.

Job Requisition: REQ4056 Employment Type: Full-Time Shift: Days Hours Per Week: 40 Hours

Hiring Range: $29.89- $39.99

The actual compensation for this position will be determined based on experience and other factors permitted by law.

Responsibilities:

+ Coordinate and track patient enrollment in the Enhanced Pharmacy Services program.

+ Perform monthly patient adherence check-ins via phone, virtual platform, or other communication methods.

+ Schedule and coordinate medication deliveries and confirm receipt of medications with patients.

+ Assist patients in identifying and applying for relevant financial assistance programs (e.g., manufacturer copay cards, foundation grants, patient assistance programs).

+ Perform medication prior authorization support activities and communicate with providers and insurance companies as needed.

+ Maintain accurate patient documentation within pharmacy systems and patient tracking software.

+ Monitor and manage the logistics of shipping materials, packaging supplies, and delivery schedules.

+ Serve as the first point of contact for patients regarding their medications, deliveries, financial resources, or Enhanced Pharmacy Services participation.

+ Identify and escalate patient barriers to adherence, access, or affordability to the Manager of Enhanced Pharmacy Services.

+ Assist with reporting and tracking key performance metrics such as delivery rates, adherence rates, financial assistance utilization, and patient satisfaction.

+ Support the Manager and team with continuous improvement initiatives and program expansion activities.

Education, Training & Experience:

+ High school diploma/GED required.

+ Certified Pharmacy Technician (CPhT) through PTCB or NHA required within six (6) months of hire or a registered pharmacist

+ Minimum of one (1) year of experience working in a retail, outpatient, or specialty pharmacy setting preferred.

+ Familiarity with patient assistance programs and medication affordability resources preferred.

+ Strong communication, customer service, and organizational skills.

+ Ability to manage multiple tasks, prioritize work, and adapt to evolving program needs.

+ Comfortable with technology, including pharmacy software systems, patient communication platforms, and Microsoft Office Suite.

Working Conditions:

+ Based primarily at St. Mary’s Hospital or affiliated outpatient sites. Monday through Friday schedule; occasional evenings based on patient or delivery needs. Majority of duties performed in an office or outpatient pharmacy environment; occasional lifting of delivery packages required.

Required Skills and Attributes:

+ Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.

+ Must be able to multitask while remaining professional, focused, composed and positive.

+ Excellent customer service skills

+ Displays integrity, friendliness, and compassion.

+ Must be able to establish an appropriate and effective rapport with others.

+ Demonstrates flexibility.

+ Takes initiative

+ Able to work in a fast-paced environment

+ Embraces new opportunities to grow both personally and professionally.

+ Effective critical thinking and problem-solving skills.

+ Proficient with various Microsoft Office products (Word and Excel).  Strong organizational skills.

+ Effective interpersonal skills.

+ Ability to take and follow direction in a positive and appropriate manner.

+ Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills.

+ Must be able to read and follow instructions.