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_By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?_

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where **Your Career is a Force for Good!**

_WHAT YOU NEED TO KNOW (Job Overview):_

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. If you share our passion for helping people, join us in this excellent career opportunity.

The Hurricane Helene NC & TN Long-term Recovery Individual Resiliency and Preparedness Manager reports to the Deputy Director, Long-Term Recovery and serves as the manager of all client services activity, including those related to the Bridge and Expanded Recovery Assistance programs as well as preparedness initiatives. The Individual Resiliency and Preparedness Manager will provide overall case management direction and is responsible for the achievement of the Long-Term Recovery Operation casework and preparedness goals, oversight of and support for casework and case review activities and will closely coordinate with regional and National Headquarters volunteers and employees. The Individual Resiliency and Preparedness Manager will be responsible for reporting, compliance, monitoring and evaluation of all unit activities. **This role is not eligible for relocation assistance**

This is a remote position working in the counties impacted by the Hurricane Helene in Western North Carolina and Eastern Tennessee. Frequent travel in these areas for meetings and other activities will be required. This is a term-limited, benefits eligible position expected to last 12 months from date of hire with the opportunity to extend based on business need.

The salary range for this position is $71,208-77,600. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

_WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):_

+ Support the design and implementation of program strategies that result in high-quality client services to eligible client population within the defined framework

+ Assist the Director with strategy and planning related to overall program requirements.

+ Responsible for hiring, onboarding, training, supervision and management to the Caseworker teams.

+ Provide strategic and supportive leadership to the Casework unit team members. Ensure team members receive regular content briefings, supervision, and training.

+ Analyze and evaluate program services, prepare recommendations and/or implement changes as required.

+ Review case files and direct client assistance applications as needed.

+ Provide tools and guidance to Recovery and Regional teams so they can provide eligible households with information and referral resources, as well as guidance specific to available Red Cross assistance.

+ Ensure that community outreach efforts and Red Cross services reach affected populations, including vulnerable and underserved communities.

+ Support provision of assistance to individuals and households with remaining unmet needs and qualifying barriers to recovery.

+ Under the direction of management, liaise with NHQ Long-Term Recovery partners to ensure consistency in service delivery across the American Red Cross.

+ Plan, implement and execute Long-Term Recovery Preparedness programs in cooperation with internal and external stakeholders.

+ Capture quantitative and qualitative data, and with support from LTRO and NHQ program leadership, evaluate the effectiveness of preparedness activities.

+ Other duties as assigned.

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Scope: Direct daily operations of work unit.

_WHAT YOU NEED TO SUCCEED (Minimum Qualifications):_

**Education:** Bachelor’s degree is Required.

**Experience:** Minimum 3 years of related experience or equivalent combination of education and related experience required.

**Management Experience:** 1 year of lead or supervisory experience.

**Skills & Abilities:** Excellent interpersonal, verbal and written communication skills. Demonstrates knowledge of program or service. Demonstrated ability in creating presentations and developing training modules. Develops strategies to achieve organizational goals. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. Proven track record of collaboration, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individuals must be customer oriented, organized, and focused on solutions. Ability to work independently, handle and prioritize multiple tasks. Ability to assess client need and provide services equitably and consistently. Identifies and resolves problems and/or develops alternative solutions. Exhibits sound and accurate judgment.

**Other:** Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Ability to utilize a variety of technical systems with ease.

Travel: Travel may be required. **Must have a Valid Driver’s License**

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

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**Physical Requirements:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

What Will Give You a Competitive Edge (Preferred Qualifications):

+ Experience in **case management** , particularly in high-volume or complex environments

+ Background in **financial assistance processing** , including eligibility determination and benefit coordination

+ Prior work in **social services** , **program delivery** , or **disaster response/recovery**

+ Proven ability to **manage multiple priorities** with strong **planning** and **problem-solving** skills

_BENEFITS FOR YOU:_

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

+ Medical, Dental Vision plans

+ Health Spending Accounts & Flexible Spending Accounts

+ PTO: Starting at 15 days a year; based on FLSA status and tenure

+ Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

+ 401K with 5% match

+ Paid Family Leave

+ Employee Assistance

+ Disability and Insurance: Short + Long Term

+ Service Awards and recognition

_Apply now! Joining our team will provide you with the opportunity to_

_make your career a force for good!_

_The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._

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_Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws._

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS (https://www.americorps.gov/partner/partnerships/employers-national-service) partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday (https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html) to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)