"Alerted.org

Management Analyst I – Water Revenue

Print (https://www.governmentjobs.com/careers/scvwd/jobs/newprint/5131704)

Apply



Management Analyst I – Water Revenue

Salary

$115,980.80 - $148,491.20 Annually

Location

CA, CA

Job Type

Full-Time

Job Number

01940-E

Division

Financial Planning and Management Services

Unit

Financial Planning and Revenue Collection

Opening Date

11/04/2025

Closing Date

11/16/2025 11:59 PM Pacific

+ Description

+ Benefits

+ Questions

Description

Overview:

Valley Water seeks a collaborative, detailed-oriented and customer-service focused individual to join the Water Revenue team as a Management Analyst I. The incumbent will be public facing, engaging with water customers and well owners throughout Santa Clara County. As a member of the Water Revenue team, key responsibilities include generating and processing water bills; providing excellent customer service in person, by phone and via email; ensuring all data is processed and captured in an accurate and timely manner; and collaborating with colleagues. The work is cyclical with periods of high volume (annual, semi-annual, and monthly billing cycles) and technical by nature (i.e., unmetered water customers). Ability to navigate multiple systems in the course of daily work is necessary (i.e., databases, files, billing system, GIS resources); bilingual is a plus. Members of the Water Revenue team occasionally go offsite to perform field checks.

Our Commitment:

We are committed to building and sustaining a working environment where all individuals are respected and valued. We believe every member of our team brings unique perspectives that enhance our ability to serve the public effectively. By fostering a workplace with employees from the communities we serve, we broaden our collective understanding of the world around us and strengthen our mission to equitably provide safe, clean water, natural flood protections, and environmental stewardship.

About Valley Water:

Valley Water is a public agency with an operating and capital budget of $964 million, and over 900 employees. With headquarters in San José, Valley Water provides water supply, enhances streams and watersheds through creek restoration and habitat protection, provides flood protection for homes, schools, businesses and roadways, and partners with other agencies to provide trails and open space for the community.

Key Responsibilities include, but are not limited to:

+ Customer service: provide exceptional internal and external customer service, in person, by phone, or via email. Engage with well owners, retailers, farmers, and other departments at Valley Water.

+ Revenue collection duties: generate and process bills that may include groundwater, treated water, surface water or recycled water.

+ Technical and detail-oriented: audit all water bills for accuracy. Support other analysts and supervisor as needed. The Water Revenue team manually reviews and audits nearly 6,300 bills each year of which about 80% are for unmetered water customers.

+ Administrative tasks: filing, scanning, organizing records, and occasional cashiering duties.

Ideal Candidate's Background Includes:

Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.

Ideal Experience:

+ Two (2) years of experience in revenue collection and customer service.

+ Hands-on experience generating, reviewing, and reconciling bills (e.g., water, utilities, or municipal services) with attention to timelines and data integrity.

+ Experience with maintaining large datasets, while ensuring accuracy across multiple systems.

+ Public sector experience with water districts, utilities, or municipal agencies.

Ideal Skills and Abilities:

+ Ability to plan and prioritize work effectively during high-volume billing cycles with competing deadlines.

+ Strong accuracy in data entry, billing calculations, and customer correspondence.

+ Ability to understand current procedures and suggest enhancements to improve efficiency and consistency.

+ Ability to navigate between billing software, databases, file management systems, and other internal applications in the regular course of daily work.

+ Ability to handle customer inquiries with professionalism, empathy, and clarity (via phone or email, and in person).

+ Establish and maintain effective working relationships with those contacted in the course of work.

+ Bilingual, especially Spanish speaking, is a plus.

Ideal Knowledge:

+ Knowledge of financial or billing software.

+ Understanding of basic accounting or revenue collection principles.

Ideal Training and Education:

Equivalent to a Bachelor’s degree from an accredited college or university with major coursework in public administration, business administration, accounting, finance, or a related field.

Substitution:

Directly related experience may be substituted for the college requirement on the basis of one and one-half years of experience for one year of education to a maximum of four years.

Required License or Certificate

Possession of, or ability to obtain, an appropriate, valid California driver's license. Individuals who do not meet the driver's license requirement due to a disability will be considered for a reasonable accommodation on a case-by-case basis.

To review the Classification Specification, please clickhere (https://s3.us-west-1.amazonaws.com/valleywater.org.us-west-1/s3fs-public/Managment%20Analyst%20I-II%20-%2011-2024.pdf)

Financial Planning & Revenue Collection Unit (Position Code 683)

Valley Water Telework Program: Eligibility for telework will depend on the type of work performed, operational needs, and the ability for the employee to perform the essential functions of their job duties while teleworking. Employment with Valley Water requires employees to live within 150 miles of their primary physical work location located in San Jose, California by their start date.

This position is eligible for a hybrid telework schedule, typically working 40% remote and 60% onsite, after completion of the probationary period (one year).

Selection Process

(1) The selection process may include one or more of the following: application review, application assessment, performance exercise, written exercise and/or interview.

(2) The Employment Application, Qualifying Information Questions and/or Supplemental Questions will be evaluated based on the ideal candidate criteria listed above. Resumes are highly recommended.

NOTE: Position and start date is subject to availability of funds. Valley Water retains the right to repost this position as deemed necessary.

Consideration may be given to existing applicant pools within the same classification.

Valley Water's Equal Opportunity Non-Discrimination Policy is available for review upon request.

Valley Water will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources in advance of any special needs by calling 408-630-2260.

Please be aware that once submitted all application materials become the property of Valley Water and will not be returned. Human Resources staff are not authorized to make copies of application materials for applicants.

The Santa Clara Valley Water District, now known as Valley Water, offers a comprehensive benefit package including, vacation, holidays, and sick leave as well as medical, dental, vision, EAP, life and disability insurance. In addition, Valley Water participates in the California Public Employees' Retirement System (PERS). To view a summary of benefits, clickhere (https://www.valleywater.org/benefits)

01

I acknowledge that I have entered my Work Experience and Education on the employment application, and I am aware these are required fields. If they are not completed, the application is considered incomplete, and I will be disqualified as an applicant for the position.

+ Yes

+ No

02

Please answer the supplemental questions thoroughly, clearly, and concisely as the responses provided (along with the application) will be carefully reviewed to determine which candidates will move forward in the recruitment process. Responses that refer to attachments (e.g., “see resume”) will not be considered. Each question must be answered in full to ensure a fair and complete evaluation. I have read this information and am aware of the importance of responses to the supplemental questions.

+ Yes

+ No

03

Do you have 2 or more years of revenue collection and utility or public agency customer service experience?

+ Yes

+ No

04

Do you have a bachelor’s degree from an accredited college or university?

+ Yes

+ No

05

Please list your education and describe your experience as it relates to this position.

06

Describe your experience generating, reviewing, or reconciling customer billing data or financial records. Include the types of systems or software you have used and your role in ensuring accuracy.

07

Please list the full name of the regular/permanent Valley Water employee who referred you to this position (only one name will be accepted, so if multiple are listed, the first name provided will be documented as the referring employee). If this does not apply to you, write "N/A".

08

Employment with Valley Water requires employees to take an Oath as a Disaster Service Worker within California and to live within 150 miles of Valley Water Headquarters in San Jose, California by the start date. Valley Water does not cover relocation costs. If you live further than 150 miles from Valley Water Headquarters, please discuss your willingness to relocate if offered the position. If this does not apply to you, write "N/A".

Required Question

Employer

Santa Clara Valley Water District (CA)

Address

5750 Almaden Expressway

San Jose, California, 95118

Phone

1-408-630-2260

Website

https://www.valleywater.org

Apply

Please verify your email addressVerify Email