"Alerted.org

Job Title: Client Systems Specialist (System Administrator)

Clearance: Active DoD Secret Clearance (Must Have Before Hire)

Certifications: CompTIA Security+ and Microsoft MD-102 Endpoint Administrator Associate or equivalent (Must Have Both Certifications Before Hire)

Duties/Responsibilities: Provides end-user support, network assistance and technical support to resolve user problems, service requests, communications, computer, voice, network faults, and outages.

+ Provides support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.

+ Manages network user accounts on relevant systems and platforms.

+ Provides End User Device Support (Voice, Data, and Video Devices).

+ Performs computer systems maintenance and repair. Maintains servers, software systems, and networks.

+ Diagnoses and resolves hardware, software, firmware, and network problems.

+ Configures, maintains, and upgrades network connection devices, network hardware/software equipment, and automation equipment. Administer user accounts, file permissions, and print queues.

+ Provides technical support to include troubleshooting user operating problems, application problems, system configuration issues and malfunctions, and network operating problems.

+ Provides Network Infrastructure, Cyber Transport, and Network Core Services support, including maintaining Network Encryption devices (i.e., TACLANEs providing local Secure Internet Protocol Router Network [SIPRNet] connectivity).

+ Diagnoses and troubleshoots Wireless Fidelity (Wi-Fi) network and devices connected to Wi-Fi network.

+ Supports information assurance by updating and maintaining content, classification, and protection of organizational Web sites, and Access management.

+ Provides Information Technology Services Management (ITSM) support, to include Incident/Problem, Change, Service Request and Knowledge Management support.

+ Provides support for Systems Notices, Authorized Service Interruptions (ASI), and scheduled/unscheduled outages.

+ Client Systems Specialists possess and maintain DoDD 8570.01M/DoDD 8140 IAT II certification, as well as appropriate computing environment certifications.

Education: BA/BS (or higher) in computer science/systems, information systems/technology, or other comparable Bachelor’s Degree.

Additional Requirements: For Germany all candidates must meet TESA requirements as follows:

+ A Bachelor’s Degree and three (3) years of recent specialized experience; or

+ Associates Degree and seven (7) years of recent specialized experience; or

+ No degree and 11 years or recent specialized experience.