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Business Services Technician Lead

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Business Services Technician Lead

Salary

$50,044.80 - $57,553.60 Annually

Location

Brighton, CO

Job Type

Regular Full-time

Job Number

07231

Department

Facilities & Fleet Management

Division

Facilities

Opening Date

11/04/2025

Closing Date

11/18/2025 4:30 PM Mountain

Our Mission

To responsibly serve the Adams County community with integrity and innovation.

EEO

Adams County is an equal opportunity employer. No person is unlawfully excluded from employment opportunities based on race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender expression, gender identity, age, disability, genetic information, veteran status, marital status or any other legally protected characteristic.

Position classification

Onsite -- Job duties and expectations require employee to be regularly scheduled onsite.

+ Description

+ Benefits

+ Questions

What Success Looks Like In This Job

Under the guidance of the Business Services Supervisor, the Business Services Lead serves as the operational point of coordination for the Business Services division within the Facilities and Fleet Management Department. This position ensures seamless daily operations across multiple service areas, including front desk, mailroom, fleet pool vehicle coordination/assistance, and conference center activities, while maintaining a strong focus on customer service, communication, and excellent service delivery.

The Lead acts as the bridgebetween front-line staff and the Supervisor, supporting process improvements, handling escalated inquiries, and promoting consistency across sites. While this position provides day-to-day guidance and operational support to team members, it does not perform formal supervisory duties such as hiring, evaluating, or disciplining staff.

The anticipated hiring range is Hiring Range = $24.06 - $27.67. The full salary range is $24.06 - $33.68.

Examples of Duties for Success

+ Operational Coordination:Coordinate and support day-to-day activities across business service functions, ensuring tasks are completed accurately, efficiently, and in alignment with departmental standards.

+ Continuity Support:Serve as a reliable point of contact and backup to the Supervisor to maintain operations during absences or high-volume periods.

+ Process and Service Improvement: Identify operational gaps, recommend workflow improvements, and support equitable distribution of tasks across service areas.

+ Customer Service Escalation:Respond to elevated inquiries and resolve service issues when possible; escalate complex concerns to the Supervisor as needed.

+ Mailroom and Dock Support:Assist in coordinating mail and package delivery logistics, maintaining communication with vendors, and ensuring service reliability.

+ Conference Center Coordination: Support scheduling, event setup, A/V readiness, and logistics for County meetings and events.

+ Fleet:Monitor pool fleet usage, maintenance, and vehicle readiness. .

+ Facilities Readiness: Observe and report facility or custodial issues to ensure public spaces remain professional, accessible, and well-maintained.

+ Training and Onboarding Assistance:Support onboarding and peer mentoring for new staff to reinforce departmental standards, customer service practices, and inclusive culture.

+ Communication Liaison: Facilitate clear communication between staff and the Supervisor regarding operational updates, workload balance, and customer service trends.

+ Data and Record Management:Maintain accurate logs, reports, and documentation to support operational tracking and continuous improvement.

+ Equity and Service Awareness:Promote equitable treatment of staff and customers by identifying and communicating potential service barriers or inconsistencies.

+ Additional Duties:Perform related tasks as assigned in support of department operations.

Qualifications for Success

+ Strong organizational skills and the ability to manage multiple priorities with minimal supervision.

+ Proven customer service excellence and ability to handle escalations with professionalism and empathy.

+ Solid communication and collaboration skills; able to build trust and maintain positive working relationships.

+ Technical proficiency with Microsoft Office, A/V systems, and scheduling software (e.g., EventPro, JD Edwards).

+ Demonstrated initiative, adaptability, and problem-solving skills.

+ Understanding of facility operations, logistical coordination, and equity in public service delivery.

More Qualifications for Success

Experience: 2 years’ customer service, business operations/business administration experience, including one (1) year of lead experience.

Education & Training:

High School diploma or GED equivalent is required.

License & Certification: Possession of a valid Colorado Driver’s License and access to reliable transportation required for on-site work at multiple locations

Background Check: Must pass a criminal background check

Other:

+ May need to work nights, weekends, or overtime as necessary.

+ Travel between County buildings is also required

Physical Requirements:

This position requires a moderate level of physical endurance including the ability to:

+ Sit or stand for extended periods of time.

+ Bend, kneel, crouch, squat, stoop, reach overhead, and twist.

+ Lift up to 50 pounds.

Adams County complies with Colorado’s Job Application Fairness Act (“JAFA”). JAFA prohibits employers from asking individuals to disclose their age, date of birth, or dates of school attendance or graduation on an initial employment application. However, additional application materials such as certifications and transcripts containing this information may be required for certain positions; if such additional materials are requested, applicants may redact information that identifies the applicant’s age, date of birth, or dates or attendance or graduation.

Adams County provides a comprehensive benefits package to employees that goes above and beyond what is offered at most organizations.

Clickhere (https://youtu.be/ILAvllPaGb4) to watch our video about why Adams County is an Employer of Choice!

Benefits You Expect:

+ AFLAC Supplemental Medical Insurance

+ Basic Term Life & Optional Term Life Insurance

+ Deferred Compensation Plan

+ Dental/Vision/Medical Plans

+ Generous Vacation/Sick leave

+ Long-Term Disability

+ Retirement Plan

+ Short-Term Disability

Plus some you might not expect:

+ Employee Assistance Program

+ Employee Fitness Center

+ Employee Health Clinics

+ Flexible Work Schedules

+ Recreation Center Discounts

+ Training & Tuition Reimbursement Programs

+ Wellness programs

+ Lactation friendly certified workplace

01

Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team. Information provided on the application is used to determine if a candidate meets minimum qualifications. Only information provided at the time of the application being completed will be considered and additional information that is not listed on the application will not be considered when deciding if a candidate meets or does not meet the qualifications. Applicants are STRONGLY encouraged to include all information and details on their application. I understand and agree that only information provided at the time of my application will be used to determine if I meet the minimum requirements for this position.

+ Yes, I understand and agree

+ Yes, I understand but disagree.

02

Do you possess at least two (2) years of experience in customer service, business operations, or business administration, including at least one (1) year in a lead or supervisory role?

+ Yes

+ No

03

If yes, please describe your experience.

04

For this position a High School diploma or GED equivalent is required. Do you meet this requirement?

+ Yes

+ No

05

Do you possess a valid Colorado Driver’s License and have access to reliable transportation for on-site work at multiple locations?

+ Yes

+ No

06

Do you possess at one (1) year of experience serving in a lead or coordination role (providing guidance or support to other staff)?

+ Yes

+ No

07

If yes, please explain.

08

Are you willing and able to work at multiple County locations and occasionally outside regular business hours?

+ Yes

+ No

09

Do you understand that this position does not include formal supervisory duties such as hiring or disciplining staff, but does include providing daily guidance and operational support?

+ Yes

+ No

Required Question

Employer

Adams County

Address

4430 S. Adams County Parkway, Suite C4000BBrighton, Colorado, 80601-8213

Website

http://www.adcogov.org/current-career-opportunities

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