• Senior IT Associate

    Glenmark Pharmaceuticals Inc., USA (Monroe, NC)


    Senior IT Associate

     

    Department: Information Technology

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3564703&source=3564703-CJB-0)

    ABOUT GLENMARK:

    Glenmark Pharmaceuticals Inc., USA is a subsidiary of Glenmark Pharmaceuticals Ltd., a leading player in the discovery of new molecules - both New Chemical Entities (NCE's) and New Biological Entities (NBEs'), with eight molecules in various stages of clinical development. Glenmark Pharmaceuticals Inc., USA is a fast growing and robust US generics business, with plans to move into the innovative market as well. The USA subsidiary also markets APIs to regulated and semi-regulated countries.

    POSITION SUMMARY:

    Glenmark is actively seeking an Information Technology Senior Associate to join the Monroe, NC facility. As the IT Senior Associate r espo n s ibl e for Providing information about performance monitoring and MIS reports monthly Handling User Access\Authorization management and Execution of backup\restoration for, Empower, Track and Trace and Quality control standalone instrument. Co-ordination with respective stakeholders, your essential job responsibilities will include but will not be limited to the following:

    OVERALL JOB RESPONSIBILITIES:

    + Act as the primary point of contact between business and helpdesk team to provide on time support within set SLA

    + Monitor security compliance in accordance with Glenmark standards, policies and procedures

    + Generates and publish weekly /monthly reports to the IT management along with the MIS.

    + Preparing, monitoring and adherence of SOPs on regular basis.

    + Imparting Training to new joiners.

    + Creating regular awareness of IT infrastructure to subordinates.

    + Coordinate, communicate and escalate, if issues from corporate team for corporate systems

    + Support for the Track and Trace system implementation and maintenance at Plan

    + SLA/Process adherence

    + IT Infrastructure Management, Server/Network Management and support, Validation/Qualification of Equipment's (CSV)

    + Install Infrastructure at Monroe plant, whenever required

    + Carry out business continuity (BC) and IT continuity in adverse conditions

    + Act as single point of contact between Quality dept.

    + To support and monitor the shop floor LAN, WAN connectivity.

    + To assist in Qualifications / Validation of quality / manufacturing equipment with respect to IT requirements

    + Responsible for Administrator related activities for Non-Networked and Empower software of Quality Control department e.g. user creation, user

    + deactivation, user type modification, Backup & restore

    + Support for IT implementation of rollback plan and Corrective / Preventive Action (CAPA) / Incident / Deviation / change Control whenever required.

    + Coordinating with Machine OEM, Printer Vendors, Network, Desktop, Servers solution Providers.

    + Update IT system Architecture for Monroe on regular interval

    + Update Rack with server/Infrastructure details at Monroe server room

    + User Access\Authorization management for Waters Empower and standalone Instruments of Quality control dept.

    + Execution of backup and restoration and document same.

    + Monitor alerts and take corrective and preventive action at server room.

    + Contribute and adhere to documentation required as per regulatory compliances

    + To resolve the software and hardware related issues within time.

    + Submit monthly reports for IT department.

    + Raise QMS notifications and provide IT comments, wherever required on MC/TW

    + Maintain IT assets inventory and daily/monthly basis

    + Manage end points issues faced by users on daily basis

    + Monitor policies and deploy patches ( if required) as per Corporate guidelines including SCCM and Security policies

    KNOWLEDGE, SKILLS AND ABILITIES:

    + Four (4) year degree in Computer Science related field

    + Related Certifications would be an advantage

    Experience:

    + Minimum of three (3) years- experience in managing server infrastructures and data-center operations

    + Servers: Windows servers

    + System and network configuration / Systems Installation, Upgrading

    + LAN/WAN networking

    + SAN and database administration

    + IT helpdesk operations /Technical Support

    + Management and support, Validation/Qualification of Equipment's (CSV)

    + Management & support on Quality control labs will be added advantage

    Knowledge and Skills :

    + Ability to manage complex projects is required Ability to manage a small data center Communication skill,

    + Adhere to project timelines & Complete in time

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3564703&source=3564703-CJB-0)