• Switchboard Operator - McLaren Careers

    McLaren Health Care (Lansing, MI)


    Position Summary:

    Under the direction of the department supervisor, is responsible for relaying incoming and outgoing hospital telephone calls, utilizing hospital equipment, and other hospital communications as assigned.

     

    Also, responsible for other hospital communications as assigned.

    Essential Functions and Responsibilities:

    1.

     

    Maintains professional demeanor and tone at all times.

     

    2.

     

    Integrates all components of AIDET (acknowledge, introduce, duration, explanation, and thank you) when interacting with patients, guests, and co-workers, whether over the phone or in person.

     

    3.

     

    Demonstrates and promotes the Every Patient, Every Time culture at all times when on MGL property.

     

    4.

     

    Answers calls, provides information, and relays incoming telephone calls to the proper

     

    location.

     

    5.

     

    Pages hospital staff members over the hospital paging system.

     

    6.

     

    Announces emergency codes and general information messages, as necessary.

     

    7.

     

    Keeps a running log of all calls received and records the activity done for that call (ex: overhead page, connect to long distance, pages on a pager or radio security).

     

    8.

     

    Makes and records authorized long distance telephone calls.

     

    9.

     

    Provides information to the public, patients, guests, and others.

     

    10.

     

    Performs clerical functions and duties as assigned, which includes computer knowledge.

     

    11.

     

    Monitor a variety of alarm systems for maintenance and security. Monitor the fire alarm system for both campuses and the 407 West Greenlawn building.

     

    12.

     

    Receives package deliveries after regular business hours.

     

    13.

     

    Assumes responsibilities for the sign-out and return of the key file box (Greenlawn Campus) and telephone equipment room.

     

    14.

     

    Directs patients and visitors to appropriate locations upon request.

     

    15.

     

    Contacts hospital security for any person requesting their services.

     

    16.

     

    Trains new employees on the operations of the switchboard console.

     

    17.

     

    Receives and reports weather and civil defense warnings.

     

    18.

     

    Performs other related responsibilities as necessary.

    _Required:_

    + High school diploma or equivalent.

    + One year of customer service experience.

    _Preferred:_

    + Previous switchboard, phone operator, or related experience.