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Job Description

At Nordstrom, our primary goal is to make customers feel good and look their best. Whether it’s helping a customer find the perfect clothing & accessories or teaching a group of kids to tie their shoes, we’re focused on creating long-lasting relationships with our customers and our employees. Nordstrom’s ability to compete as the best fashion retailer in the digital world is dependent on our ability to leverage our supply chain, stores, and our merchandising excellence to help customers Feel Good and Look Their Best.

The Drop Ship Transportation Program Manager is motivated, results-oriented, and committed to delivering best in class drop ship transportation experience to customers while balancing a variety of key factors of those shipments. This position is responsible for managing and expanding the existing drop ship transportation strategy aligned with Nordstrom’s Drop Ship Fulfillment vision while owning the drop ship transportation service, speed, quality and cost performance. This individual will focus on performance and continuous improvement of the flow of shipments from Drop Ship suppliers to customers. They will engage with a variety of internal and external stakeholders with a high level of communication, collaboration, and attention to detail.

A day in the life…

+ Manage and expand the existing strategy for Drop Ship Transportation of Nordstrom Full Line and Rack merchandise from drop ship suppliers to customers via parcel carriers.

+ Collaborate with Drop Ship Transportation Operations, Product, Engineering, Customer Care, and a variety of internal and external stakeholders to define optimal drop ship carrier selection and transportation processes & performance expectations and deliver at a high level.

+ Analyze drop ship supplier and carrier performance and lead performance and cost-efficiency initiatives, ensuring alignment with service standards and financial targets while fostering strong supplier partnerships through evolving fulfillment and delivery capabilities.

+ Assess, develop and implement creative customer-focused drop ship transportation solutions to achieve key factor goals and balance service, speed, quality and cost performance.

+ Understand and utilize various internal and external systems and carrier interfaces for intelligent routing, fulfillment, tracking and receipt of drop ship customer shipments.

+ Apply data analysis, problem solving and project management skills to identify and drive continuous improvement initiatives.

+ Prepare and regularly communicate updates and performance to the leadership team.

You own this if you have…

+ Bachelor’s Degree in Supply Chain, Transportation, Business or Engineering desired. Graduate Degree or MBA a plus

+ 5+ years of transportation, logistics, engineering or supply chain work experience

+ Demonstrated teamwork and influencing / negotiating skills to drive successful results with multiple internal and external stakeholders

+ Strong creative problem-solving skills, business acumen, and a customer-focused mindset

+ Excellent verbal and written communication skills

+ Comfortable in a fast paced and collaborative work environment

+ Ability to use analytical tools to organize and interpret data, present ideas and create continuous improvement projects

+ PC knowledge, including Microsoft Office applications.

+ Ability to travel up to 10-20% annually.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$87,500.00 - $145,500.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_16.pdf

Youtube Link: https://www.youtube.com/embed/Ik2td-Ucc5k?si=f7t2QCRBpqPRsr7g

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!