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Scheduler

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Scheduler

Salary

$58,872.00 - $76,536.00 Annually

Location

Denver, CO

Job Type

Full Time

Job Number

IHA 05731 11/03/2025

Department

Colorado Department of Human Services

Division

EP - Boards and Commissions

Opening Date

11/04/2025

Closing Date

11/18/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

1575 Sherman Street Denver, CO 80203

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

[email protected]

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

*THIS POSITION IS OPEN TO CURRENT COLORADO RESIDENTS*

Please note: This recruitment may be used to fill multiple vacancies.

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CDHSCareers

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

About the Unit:

The staff of the Colorado Division for the Deaf, Hard of Hearing, and DeafBlind (Division) runs multiple programs within the Communications Services for People with Disabilities Enterprise. The Enterprise is a business structure that is supported by the Colorado Department of Human Services (CDHS). Each member of the Division contributes to the coordination of internal and external activities that achieve the goals and objectives as set by the Enterprise.

The Colorado Legislature created the Division (formerly known as the Colorado Commission for the Deaf, Hard of Hearing, and DeafBlind) in 2000 to fulfill the federal Americans with Disabilities Act (ADA) of 1990, 42 U.S.C. Sec. 12101, requirement to ensure equitable access for Deaf, Hard of Hearing, and DeafBlind (DHHDB) people and to provide a central point of contact within the State for DHHDB individuals in need of services. All personnel in this unit are required to create and maintain accessible materials while prioritizing access in all decision-making to support staff and communities statewide. The mission of the Division is to create a barrier-free Colorado.

As outlined by statutory requirements, the Division provides the following essential programs, resources and services, including but not limited to:

+ Colorado Early Hearing Detection and Intervention (COEHDI)

+ Communication Access Services (CAS) - sign language interpretation, Communication Access Realtime Translation (CART) captioning services, and other communication services for legal/court and rural settings

+ Community Relations - Ascent Program, information, resources, directory, referrals, events, grants, and trainings

+ Communication Technology and Access Program (CTAP) - Communication Technology Program, National DeafBlind Equipment Distribution Program (NDBEDP), and Telecommunications Relay Services (TRS)

+ DeafBlind Programs - Community Intervener Program (CIP), Orientation & Mobility (O&M), and Support Service Providers (SSPs)

Description of Job

This position is hybrid with at least two (2) days are required and as determined by business need at the office.

The role may involve travel within the state for meetings and community engagement activities.

Summary of the position:

This Scheduling unit position is responsible for coordinating and scheduling services across all Division programs. Key duties include conducting initial meetings with potential contractors and vendors, managing their initial paperwork requirements (e.g., background checks, W-9s, verifying required insurance coverage, software training, Secretary of State business registrations, and SAM.gov registration), and coordinating scheduling of providers for various Division programs. These programs include the Colorado Early Hearing Detection and Intervention program (family support programs), Communication Access Services program (legal, rural and Division communications), Communications Technology Access Program (staff, trainers, and assessors), and DeafBlind Programs (community interveners, orientation & mobility specialists, and support service providers).

The role also involves performing informational and eligibility intakes with program consumers (e.g., Rural Communication Access Services requesters), reviewing incoming assignment requests for suitability and completeness, and assigning the most appropriate providers for each request. This position is responsible for following up on assignment issues (e.g., late or no-show contractors, vendors, and/or consumers) and managing urgent scheduling demands. Additionally, the scheduler maintains updated spreadsheets with estimated assignment costs to assist the Fiscal Unit with budget expenditure forecasting and collaborates with program staff to address contractor, vendor, and/or consumer concerns. This role requires the ability to multitask, keep track of multiple ongoing project threads, work independently, solid interpersonal skills, excellent communication abilities, a customer service mentality, and time-management skills.

Primary Job Duties:

+ Daily Scheduling of Division Program Services & Customer Service - This position is responsible for the comprehensive coordination and scheduling of service providers for all Division programs and internal staff. This duty involves actively monitoring and responding to incoming scheduling requests via phone calls, texts, and emails. These requests must be triaged, prioritized, and responded to in a timely manner while being mindful of urgent requests. The role includes initiating and conducting intakes with requesters and consumers as appropriate and providing essential program information and additional resources. The position must carefully review all incoming scheduling requests, clarify information as needed, and proactively find solutions when service provider availability is limited.

This position requires substantial collaboration with a diverse range of requesters and consumers, including but not limited to: the Colorado State Courts (e.g., for court proceedings, court-ordered treatment, probation appointments, mediation, etc.), rural entities (e.g., medical offices, dental offices, mental health services, event planners, employers, etc.), DeafBlind consumers, and families with DeafBlind children. This position also works closely with and maintains good relationships with various service providers such as sign language interpreters, support service providers, community interveners, Communication Access Realtime Translation (CART) captioners, orientation and mobility specialists, and communications technology assessors and trainers.

This position requires the ability to build strong interpersonal relationships, accurately gather all necessary assignment details, and effectively manage urgent and unexpected situations pertaining to assignments. The Division receives scheduling requests seven days a week and this position may require work on weekends and holidays to address urgent requests, such as court bond hearings or medical appointments for deafblind consumers. The Scheduling Unit is responsible for coordinating continuous coverage to ensure uninterrupted service outside of regular business hours for urgent situations.

+ Conduct Informational and Eligibility Intakes, Complete Initial Service Provider Onboarding, and Lead Annual Service Provider Paperwork Processes - This position is responsible for explaining Division programs and conducting initial program intakes if applicable (e.g., for Rural Communication Access Services). The intakes include explaining Disabilities Act (ADA) requirements, offering resources, and explaining the Division’s scheduling services. This position refers people to program staff for more intensive intakes and follow-up discussions if needed.

This position conducts meet-and-greets with potential service provider contractors and vendors and manages all initial paperwork requirements (e.g., background checks, W-9s, insurance requirements, Secretary of State registration information, SAM.gov registration, software training, etc.). This duty requires tracking all required initial paperwork, following up with each item to completion, and inputting service provider information into the scheduling software database. Once all initial paperwork is complete, this role provides the service provider information to the Fiscal Unit, which formally activates them as vendors. Once the Fiscal Unit has formally activated the vendor, this position is responsible for adding the vendor to the Division’s internal scheduling software and updating the Division’s lists of service providers.

This position also takes the lead on annual service provider paperwork renewals (e.g., making sure provider lists and all business, address, payment, and insurance information is up-to-date, etc.). This position would complete those tasks with the assistance of the Program Assistant (IHA-04945) and Financial Administrator (IHA-06735). This position also coordinates with the Fiscal Unit and/or Leadership as appropriate if they become aware of any issues that may affect contractor/vendor status (e.g., address changes, lapsed insurance, car accident while transporting consumers, etc.)

+ Other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

I mportant Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements. . Volunteer work or a related type of experience may be used to meet the qualifications, but it must be clearly documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies, and background as they relate to the duties outlined in the job announcement. This experience must be clearly documented on your application, and the supplemental questions must be answered. Answers such as "N/A," "In Cover Letter," or "See Resume" will not be accepted.

Minimum Qualification Screening Process:

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position.Cover letters and resumes WILL NOT be accepted or reviewed in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process. You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached."

Comparative Analysis Process – Structured Application Review:

After minimum qualification screening, which could include a skills test, the comparative analysis process will involve a review and rating of all the information you submit.

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications:

Answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each response to supplemental questions.

Supplemental Questions:

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Minimum Qualifications:

Experience Only:

A total of six (6) years of experience - with a minimum of three years of experience in administrative, scheduling, customer service, or senior assistant roles, demonstrating skills in scheduling, communication, project management, customer service and general office operations and a minimum of two years of experience working with Deaf, Hard of Hearing, and DeafBlind individuals.

OR

Education and Experience:

A combination of related education in public administration, human services, communication, or a closely related field or any degree from an accredited institution of higher education including some Deaf, Hard of Hearing, or DeafBlind related coursework, and/or relevant experience in administrative, scheduling, customer service, or senior assistant roles, demonstrating at least two years of experience in scheduling, communication, project management, customer service and/or general office operations as well as a minimum of one years of experience working with Deaf, Hard of Hearing, or DeafBlind individuals. The education and experience requirements must equal at least six (6) years.

Preferred Qualifications:

+ American Sign Language (ASL) proficiency - ability to converse with DHHDB community members, review ASL media, or ability to become proficient within 2 years from hire

+ Experience with learning/using software scheduling platforms

+ Knowledge of the Deaf, Hard of Hearing, and DeafBlind communities

+ Familiarity with DeafBlind consumer communication and environmental navigation needs

+ Experience with Interpreter, Communication Access Realtime Translation (CART) captioning, Support Service Provider, or Community Intervener scheduling: extra points will be allotted for experience with scheduling qualified/appropriate communication access services providers

+ Excellent communication skills, including written communication

+ Excellent time management and logistical coordination skills

+ Proficient in using computers and/or Excel, Google Sheets, Google Docs, Microsoft Word, and Adobe

+ Experience with vendor paperwork and management, and vendor relations

+ Organized and able to work independently in a fast-paced environment

+ Exceptional attention to detail

+ Ability to work independently and be a self-starter

+ Excellent problem-solving skills

+ Excellent interpersonal and relationship-building skills

+ Excellent written and expressive communication skills

+ Demonstrated experience working with government agencies with multiple administrative programs

+ Strong analytical, and inductive and deductive reasoning

+ Enthusiastic, energetic, optimistic, positive attitude, innovative thinking

+ Adaptable and open to change

+ Flexibility to be on call, work weekends/holidays, or adjust work schedules for business needs

+ Willingness to become familiar with applicable laws with respect to effective access to communication and/or environment

+ Ability to interact with individuals from various backgrounds, cultures, communication preferences, skill levels in order to provide direct and effective communication

+ COWINS Partnership Agreement: Relevant years of State service, prorated for part-time, that contribute to a candidate's position-related knowledge, skill, ability, behavior, or other posted competency should be considered as a preferred qualification and given weight under the process.

+ TRANSFERS ONLY : Relevant years of State service will be considered as a preferred qualification and given the weight of at least 15% of the overall score under the process.

Conditions of Employment

+ Standard Background Check and reference checks

+ CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license).

+ Travel- 20% minimum travel requirement, some responsibilities may require more as business needs arise. Noting for community relations, in-person outreach can greatly exceed this minimum expectation and be closer to 40%. Attend community engagement events/activities, community meetings, training, strategic planning sessions, and conferences in-person per business needs and to positively represent the Department/unit and efforts.

+ Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application, (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, and (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination, and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at s pb.colorado.gov under Rules.

Supplemental Information

How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)

The Assessment Process

For additional recruiting questions, please [email protected]

About Us:

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high-quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS . In addition to a great location and rewarding and meaningful work, we offer:

+ Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

+ Medical (https://dhr.colorado.gov/state-employees/state-employee-benefits/medical-benefits) and dental (https://dhr.colorado.gov/state-employees/state-employee-benefits/dental-insurance) health plans

+ Employer supplemented Health Savings Account

+ Paid life insurance

+ Short- and long-term disability coverage (https://dhr.colorado.gov/state-employees/state-employee-benefits/disability-insurance)

+ 11 paid holidays per year plus vacation and sick leave

+ State of Colorado Employee BenefitHub Resource Center (https://stateofcolorado.benefithub.com/app/home)

+ Employee Wellness program

+ Excellent work-life programs, such as flexible schedules, training and more

+ Remote work arrangements for eligible positions

+ *Some positions may qualify for the Public Service Loan Forgiveness Program (https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs) .

Our Values:

+ We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

+ Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

+ We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

+ Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

+ We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

+ Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations:

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [email protected] .

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~ (https://cdhs.colorado.gov/information-for-job-applicants#eoe)

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Toll Free Applicant Technical Support (https://cdhs.colorado.gov/information-for-job-applicants#technical-support)

Additional Support For Your Application

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).

Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.

02

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.

03

At the bottom of this job posting are links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.

+ This information is available to me and I have read this information.

+ I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

04

Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application.

+ Yes

+ No

05

Describe your experience with scheduling communication access services, including ASL/English interpreting services, Communication Access Realtime Translation (CART) captioning services, Support Service Providers, and/or Community Interveners with specific examples. If you do not have such experience, how would you go about ensuring effective communication or providing accommodations between Deaf, Hard of Hearing, DeafBlind, and hearing individuals in this position?

06

Describe your experience with customer service/relations, including handling phone and email inquiries. Provide at least three examples of situations you handled.

Required Question

Employer

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/

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