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What you'll bring to the team

Qualifications & Experience

Job Title: Facilities Lead Technician

Operating Group: Gateway North America

Division: Facilities

Reports to: Facilities Manager

Job Level: Non-Manager

Job Summary:

The Facilities Lead Technician is responsible for assisting the Facilities Team with the planned and reactive

maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently.

This position is also responsible for assisting with the maintenance of the attraction including the rides, cinema,

equipment, and machinery.

Key Responsibilities:

• Ensures the safety of all team members and guests.

• Assists with supporting Facilities Technician development through effective training, coaching, and

leadership.

• Assists with monitoring the Facilities Technicians to maintain compliance with all cash handling guidelines,

operating procedures, and guest service standards.

• Oversee opening, operating, and closing procedures.

• Maintains, repairs, and troubleshoots all aspects of the attraction's equipment and machinery including

HVAC, electrical, electronic, pneumatic, hydraulic, and plumbing systems as well as rides and themed

attractions.

• Utilizes hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and

themed attractions for the maximum guest experience.

• Position functions will include custodial duties, re-lamping & lighting systems, painting and wall repair, food

and beverage equipment, shipping and receiving as well as exhibit setup and take-down.

• Perform other duties as assigned. The above list is not exclusive or exhaustive and may require

undertaking such tasks as may reasonably be expected within the scope and grading of the role.

Education and Experience:

High School diploma or GED required. Technical college degree preferred. At least two years of service industry

experience in a technical/themed environment. Self-motivated with previous maintenance experience with

maintaining a wide range of equipment including rides. Experience in maintaining flexibility and the highest level of

service in high-pressure and/or stressful situations.

Licenses and Certifications

Ability to obtain related licensures or certification as may be required to perform the essential function of the

position or as required by law.

Travel Requirements:

• May occasionally require local travel.

Health & Safety:

Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with the Merlin Entertainments Group Health, Safety and Security Policy and the law. Must ensure they follow safe

working procedures for all work activities they undertake, and they must not use any tools or equipment for which

they have not been trained. Where incidents do occur, must ensure they are reported to their line manager and

cooperate with any investigation as appropriate in accordance with applicable laws.

Working Conditions:

• Attendance is a mandatory function of this job.

• Must be willing to work flexible hours, including morning, evenings, holidays, and weekends to support

site operations.

Physical Demands:

• Ability to hear, listen, and to communicate with others.

• Ability to sit and stand for long periods of time.

• Ability to use basic computer tools.

• Wear all necessary personal protective equipment to perform job functions.

• Move throughout all areas of the attraction with or without reasonable accommodation.

• Stand, sit, and/or walk continuously with or without a reasonable accommodation and perform job

function for the full shift with meal break.

• Bend, stoop kneel, reach twist, lift, push, pull, climb, balance, and/or crouch to accomplish daily activities.

• Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye

coordination.

• May be exposed to a loud work environment.

• May operate heavy power equipment.

• May work at height 20+ feet.

• May work with corrosive materials.

• May be occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or

batteries, hazardous waste.

Environmental Factors

• Depending on location, work may be performed inside or outside with varying temperatures and floor

surfaces.

• Exposure to varying temperatures, extreme heat or cold and/or wet, damp, or drafty conditions.

• Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked distractions.

• Exposure to shaking objects and equipment.

• Exposure to varying light levels while transitioning in and out of the attraction at various times of the

workday.

Lifting Requirements

• May be required to lift or carry items weighing up to 70 pounds with or without reasonable

accommodation.

Values

A Merlin job is like no other. Our values – Own Your Craft, Go Together, Enjoy the Ride, Drive &

Discover, and We Care - guide the behaviors that set us apart. By living these values, we bring joy,

create connections, and make lasting memories for our guests, while fostering a positive and supportive environment

where everyone can thrive.

We Care We go above and beyond for our guests and our people – no gesture is too thoughtful. We

are uncompromising about safety, security, and welfare, setting the highest standards. We

work hard to have a positive impact, both on the planet and in our local communities.

Own Your Craft We constantly sharpen our skills and help others to grow in their roles. We listen closely

to others, learning from feedback. We take inspiration from our industry and world, to stay

at the forefront of entertainment.

Drive and

Discover

We give our best every day, owning our work and seeing it through until it’s done brilliantly.

We focus on the things that make the biggest difference: do less but do it better. We explore

untapped opportunities to delight more guests in more ways, embracing calculated risks.

Go Together We work on our relationships daily, building teamwork and trust. We collaborate with

people from other teams and sites around the globe, to solve problems together and draw

on diverse perspectives. We commit to our decisions and move at speed to make progress

happen.

Enjoy the Ride We bring fun and optimism to our work – because happiness helps us be at our best. We

support each other through challenges and turn missteps into opportunities to learn. We

cultivate a warm, welcoming environment where people feel a strong sense of belonging.

Disclaimer Statement

I confirm that I have read, understand and am able to perform the essential job functions of the job with or

without reasonable accommodation.

Benefits

• Benefits of Joining Merlin Entertainments! 🎉

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

• Recognition Programs and Rewards: Celebrate your achievements and hard work!

• 401(k) Program: Save for the future with company matching contributions.

• Tuition Reimbursement Programs: Get support for further education and career growth.

• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

USD $21.00/Hr.

Submit a Referral (https://hourlycareers-na-merlinentertainments.icims.com/jobs/10325/facilities-lead-technician---cluster/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

**Location (Country-State-City)** _US-TX-Grapevine, TX_

**Job ID** _2025-10325_

**Employment Type** _Full-Time_

**Offer/Contract Type** _At Will (US Only)_

**Location Name** _SEA LIFE Dallas_

**_Job Locations_** _US-TX-Grapevine, TX | US-TX-Grapevine, TX_