"Alerted.org

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (https://careers.ozk.com/benefits) .

Job Purpose & Scope

Prepares, coordinates, and conducts quality reviews and needs assessments to ensure quality standards and service requirements are met.

Knowledge, Skills & Abilities

+ Knowledge of call center principles.

+ Knowledge of general banking principles and/or financial services.

+ Ability to communicate effectively both verbally and in writing.

+ Ability to demonstrate initiative to accomplish work objectives.

+ Ability to work effectively and demonstrate flexibility in a continually changing environment.

+ Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.

+ Ability to demonstrate effective customer service skills.

+ Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.

+ Ability to work extended hours.

+ Ability to work effectively in a team environment.

+ Ability to maintain attention to detail.

+ Ability to demonstrate effective time management skills.

+ Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

Basic Qualifications

+ High school diploma or equivalent required.

+ Minimum of six (6) months’ work experience in call center required.

+ Minimum of one (1) year supervisory experience preferred.

+ Minimum of one (1) year experience performing quality assurance responsibilities preferred.

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.