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GCI's Mgr, Software Development & Integration will oversee and manage IT Service Delivery Development team and provide technology leadership for all IT in-house developed systems and technologies. This position provides tactical direction, research, design, proof of concept, and hands-on development of a variety of IT systems. Manages and leads development team, including project/program/sprint planning and tracking, resource management, task estimation, and quality assurance activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This leadership position requires the following non-delegable responsibilities:

+ Fully own the mission, goals, operations, and results of the team and areas of responsibility.

+ Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide. This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include:

+ Establishing the vision and tone for the department, consistent with company culture and mission.

+ Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately.

+ Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.

+ Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees. Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner.

Leadership:

+ Day-to-day management of the development & integration team with activities including task assignment and tracking, project/program status, and work plan management. Train and mentor members of the team to enhance skills and foster career advancement.

+ Collaborates with visual designers, business partners, technical developers, project managers, and scrum masters to generate cohesive, well-designed applications. Participates in planning activities such as task and resource estimation, scoping, risk, and dependency analysis. Mentors team members in software development lifecycle standards, software development best practices, and promote individual development of team members.

+ Establish and maintain strong partnerships with customers to deliver solutions that enable market differentiation.

+ Act as the escalation point and coordinator of workstream deliverables. Key activities include business requirements review and follow-up, use case and data validation as needed, integration and software customization as well as system testing support.

Scope Management:

+ Participates in gathering business requirements, and responsible for identifying and documenting non-functional requirements and technical constraints. Works in close collaboration with product and business groups to develop strategy, presence, and identity of end user experience.

+ Reviews functional designs of development teams assuring they conform to the overall solution and software architectures.

+ Creates roadmaps and solution architecture designs for custom software development efforts, integration, and API solutions.

+ Adhere and promote GCI’s Software Development Life Cycle and ensures appropriate documentation and signoffs are captured.

+ Adherence by team to all company policies, processes and controls including Quality Assurance, Release Management, Risk Management and Problem management.

COMPETENCIES

+ ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

+ Holds self-accountable for results. Self-directed, takes initiative, and seeks out opportunities. Assesses and accepts risks and learns from mistakes.

+ BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. Ability to manage challenging employee or customer issues ensuring positive results.

+ COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. The ability to develop the organization necessary to meet the group mission and to interface with other units within the company.

+ Be capable of building and maintaining good relationships with leadership, peers, and customers. Work to resolve problem relationships.

+ COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Must be able to articulate design and technical information in presentation format in front of internal and external customers.

+ COMPLIANCE - Follows internal controls; adheres to GCI policies and procedures regarding proprietary information, product lines/campaigns/promotion, collections, design, installation, repair, commercial accounts, associated billing systems, and databases; protects internal and external customer and company confidential information; abides by GCI’s Code of Business Conduct & Ethics.

+ CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to retaining customers and ensuring customer satisfaction.

+ RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

+ Ability to handle multiple assignments and meet deadlines.

+ RESULTS - Uses a combination of telecommunications, product, and customer service job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. A bility to analyze problems and technical situations leading to optimal solutions.

+ SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

+ CHANGE MANAGEMENT: champions and supports department and company change.

+ DECISION MAKING: uses sound, logical judgment based on department and company policy and procedures, sales, data, research, and experience to choose an appropriate course of action and find optimal solutions to complex problems.

+ PLANNING & IMPLEMENTATION: analyzes workload and establishes appropriate priorities; sets measurable and achievable goals and objectives for the team.

+ MENTORING & DEVELOPMENT: utilizes interpersonal skills to guide, direct, and influence others to achieve results.

+ PERFORMANCE MANAGEMENT: sets clear performance expectations for team. Ability to manage performance, motivation, and counseling of different levels of employees in a varied Engineering and Technical environment. Ability to lead a multi-function organization to high levels of performance while maintaining morale and personal growth for employees.

+ Ability to influence/manage team members without a direct report chain and works under minimal supervision.

+ Demonstrated expertise in facilitation, requirements gathering, organization, demand management, and defects resolution.

+ Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to use the company intranet, the Internet, and to accurately retrieve and input information into customer database or equivalent.

Technical Competencies:

+ Understand enterprise architectural and operational frameworks and apply those frameworks in the design and implementation of solutions.

+ Work with business analysts and end users to gather business drivers, functional and non-functional requirements for software solutions.

+ Recognize, understand, and implement architectural and design patterns in solutions.

+ In-depth knowledge of software architecture and design patterns

+ Must have Unix OS, SQL, and an understanding of RDMS.

+ In-depth knowledge of software development languages and platforms, including Java/J2EE, Spring Boot, and/or Angular.

+ Extensive knowledge and expertise with modern large-scale, complex integration environments using multiple languages, multiple web frameworks, and multiple data formats such as JSON and XML, modern RESTful micro-services, and legacy SOAP based services.

+ Demonstrated experience with delivering web-based applications required.

+ Software development methodologies such as Test-Driven and Behavior-Driven Development.

+ Experience in Agile development environment.

+ Experience in DevOps and CICD Pipeline

Minimum Qualifications

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

+ High School diploma or equivalent.

+ Bachelor’s degree in Computer Science, Information Technology, Business Management, or related field. *

+ Minimum of seven (7) years technical experience in systems analysis, development, and support. *

+ Including three (3) years in a supervisory/managerial role.

Preferred:

+ Understanding of MySQL.

+ Familiarity with the telecommunications industry.

+ Other telecom industry specific certifications and/or job specific certifications.

DRIVING REQUIREMENTS:

+ This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

+ Work is primarily sedentary, requiring daily routine computer usage.

+ Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.

+ Ability to accurately communicate information and ideas to others effectively.

+ Physical agility and effort sufficient to perform job duties safely and effectively.

+ Ability to make valid judgments and decisions.

+ Available to work additional time on weekends, holidays, before or after normal work hours when necessary.

+ Must work well in a team environment and be able to work with a diverse group of people and customers.

+ Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.