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Essential Duties and Responsibilities:

+ Respond to all customer inquiries, requests and complaints concerning work-orders, shipments, inventory, etc.

+ Schedule inbound and outbound appointments within the DMS (Dock Management System).

+ Communicate between customer, the customer’s broker or freight forwarding and warehouse operations concerning the customer’s account/inventory and office for invoicing and credit changes.

+ Ensure proper invoicing of all accounts by processing and verifying computer-generated invoices.

+ Generate all paperwork/information required for customer work orders including responding to and checking on special requests, expediting orders where necessary, tracking orders, and post inventory records.

+ Review order details and ensure they are following Company policies and procedures.

+ Research issue , obtain supporting paperwork, get approvals and process credits / debits.

+ Provide clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.

+ Provide coverage for other team members.

+ All other duties as assigned.

Other Duties and Responsibilities:

+ Accurately enter orders in the WMS.

+ Perform work in a safe manner following all Company safety rules.

+ May perform other duties as may be assigned to fulfill Agile’s objectives.

Required Qualifications :

+ 2 years of Customer Service Experience or an appropriate combination of education and experience.

+ Requires computer skills in Microsoft Word, Outlook, Excel, PowerPoint, Access, and ability to use the Internet.

+ Requires clerical skills in managing files and records, and other office procedures and terminology.

+ Requires the ability to pay close attention to details, and having a personality that is pleasant and cooperative, even when under pressure to meet deadlines, or when working with difficult individuals.

+ Strong communication skills with the ability to read and speak English.

+ Must be able and willing to complete a pre-employment basic math skills test.

+ Must be able and willing to complete a per-employment background check and drug screen.

+ Strong Teamwork skills.

Preferred Qualifications of Export Coordinator :

+ High School Diploma or GED.

Knowledge, Skills & Abilities: The employee must have proficient knowledge of English and math skills . The employee also must be capable of following written and verbal instructions . The employee m ust have a high attention to detail . Organizational and time management skills will be required .

Work Environment : The working environment is usually in an office setting, with occasional need to leave the premises . Requires the use of a telephone, fax machine, computer terminal calculator, copy machine .

Physical and Mental Demands : This job will require the ability to sit for long periods of time, with frequent interruptions . This job will also require several hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads . This job will require manual dexterity with normal hand / finger movements for typical office work . Speaking , hearing, and seeing are important elements of completing assigned tasks . This job will occasionally require climbing, squatting or kneeling, and bending . The job will occasionally require lifting / carrying / push / pull up to 20 lbs. The associate must know and follow proper office and safety protocols; know and follow Agile’s grooming, hygiene and dress code policies including appropriate personal protection equipment (PPE) for safety compliance . The noise level in the warehouse is usually moderate .

Supervisory Responsibilities: Occasionally may be placed in charge of special projects with support from front line supervision .