• CRM Business Analyst

    Xylem (Morrisville, NC)


    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

     

    We're Hiring a CRM Business Analyst in Charlotte, NC!

    Job Summary:

    The CRM Business Analyst supports Xylem's CRM applications by performing work within the area of user and system support. This role will also interpret documented policies and procedures, develops and communicates best practices, and provides user instruction.

    Responsibilities:

    + **Develop sales process solutions by collaborating across departments**

    + **Understand internal stakeholder pain points; anticipate stakeholder's needs and proactively develop solutions**

    + Interpret documented policies /procedures and develop / understand best practices

    + Troubleshoot, resolve, and capture first level process / navigation / reporting support issues

    + Conduct impact analysis based on user and business requirements

    + **Manage change request and prioritize different business needs**

    + **Work with the CRM IT and professional services consulting partners**

    + **Develop system testing scripts and perform UAT for CRM system enhancements**

    + Prepare accurate testing data, both for initial implementation and ongoing project support

    + Drive and maximize user adoption of the CRM applications by working sales and business management

    + Developing and execute projects relative to data governance and maintenance of CRM data

    + Cross train on multiple CRM applications

    + Communicate system changes and enhancements to the user base

    + Escalate identified system performance issues

    Qualifications:

    + A bachelor’s degree in Business or IT related field

    + **2+ years of experience in sales tools and software (SalesForce, MS Dynamics preferred).**

    + Excellent written and verbal communication skills.

    + Strong analytical and problem-solving skills.

    + Ability to develop and implement sales strategies and plans.

    + **Self-motivated, strong project management skills with the ability to manage multiple projects simultaneously.**

    + **Strong computer skills, especially MS Office (Excel, PowerPoint, Word, Outlook)**

    + Respect for confidentiality, attention to detail, ability to prioritize, and sound judgement required

    + **Customer Support for Sales**

    + **Strong service orientation is essential**

    High Impact Behaviors:

    + Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.

    + Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.

    + Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

     

    Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

     

    At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

     

    Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation