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Job Description

Job Description:

On-site role supporting live operations during 2nd shift. The WMS Analyst will serve as a liaison between Operations and IT, maintaining system stability, troubleshooting real-time WMS and automation issues, and ensuring clear communication across departments. This role supports the Eddie Bauer operation at the WOH site during peak season, ensuring fulfillment systems perform at optimal levels.

Day to Day:

• Evaluate, configure, test, and support WMS functions (Manhattan & GreyOrange interface).

• Troubleshoot order allocation, wave execution, and tote routing issues in real time.

• Translate operational needs into system tickets or fixes and escalate as needed.

• Track recurring issues and communicate findings to Planning/IT teams.

• Support execution of peak order waves and late-night production stability.

• Serve as first-line WMS/Operations support during live production.

• Investigate stuck orders, allocation mismatches, and tote movement exceptions.

• Configure or adjust system settings in partnership with IT.

• Provide end-user training and documentation for any process changes.

• Communicate daily issue logs and performance updates to leadership.

Pay rate: 25-27/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor’s degree in related field or equivalent experience.

• 1+ year experience in logistics systems or distribution.

• Familiarity with WMS platforms, order management, or automation systems.

• 2+ years of WMS configuration or SQL experience.

• Solid Excel and data analysis skills.

• Strong communication skills and ability to work independently during PM hours.